Mercier Consultancy MD is thrilled to announce an exciting opportunity for German Speaking Customer Care Representatives for a prominent Automotive Company! This role not only allows you to engage with customers in your native language but also includes paid relocation to the beautiful country of Greece. If you are passionate about automobiles and committed to providing exceptional service, we want you on our team!
Key Responsibilities

• Deliver outstanding customer support in German via phone, email, and live chat regarding automotive products and services
• Assist customers with inquiries related to vehicle specifications, service appointments, warranty information, and general automotive queries
• Collaborate with internal departments to address customer concerns and ensure swift resolution of issues
• Document customer interactions accurately in the CRM system, tracking inquiries and follow-ups effectively
• Collect feedback from customers to help improve service offerings and enhance customer satisfaction
• Stay updated on the latest automotive trends and company products to provide knowledgeable assistance to customers
  

Requirements

• Fluency in German (both written and spoken) is required; proficiency in English is a plus
• Previous experience in customer service, particularly in the automotive industry, is highly desirable
• Excellent communication and interpersonal skills, with a focus on enhancing the customer experience
• Ability to work effectively in a fast-paced environment while managing multiple tasks
• Strong analytical and problem-solving skills, with attention to detail
• Familiarity with CRM systems and automotive products is advantageous
• Willingness to relocate to Greece and embrace a new cultural adventure, with relocation costs covered!
  

Benefits

• Competitive Monthly Salary
• 2 Extra Salaries Per Year
• Fully Paid Relocation Package
• Fully Paid Training
• Health Insurance
• And Much More..

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