Are you a German-speaking professional looking for a Customer Service opportunity in Bucharest with a hybrid working model?We are looking for a German-Speaking Customer Service Advisor to join an international team in Bucharest, Romania. You will support customers through multiple communication channels, solve inquiries, and contribute to a positive customer experience.Location: Bucharest, RomaniaWork Model: Hybrid – 3 days on-site & 2 days remoteEmployment Type: Full-time, permanent contractWorking Schedule: Monday–Friday, 09:00–18:00German: C1–C2English: Minimum B2Base Net Salary: 5,569 RON/monthHybrid/Work Setup Allowance: 400 RON net/monthTotal Base Net Income: 5,969 RON net/monthMeal Vouchers: 25 RON per worked dayAbout The RoleAs a German-Speaking Customer Service Advisor, you will communicate with customers via phone, email, and live chat, helping them with their inquiries and providing professional, solution-oriented support.You will also document customer interactions accurately in CRM systems, collaborate with internal teams, escalate more complex cases when necessary, and identify relevant cross-selling or upselling opportunities.Your Responsibilities Provide German-speaking customer support via phone, email, and live chat Understand customer needs and provide clear, effective solutions Accurately document customer interactions in CRM systems Collaborate with internal teams to resolve customer inquiries Escalate complex cases when required Identify appropriate cross-selling and upselling opportunities Maintain a high standard of customer service and communication What We Are Looking For German proficiency at C1–C2 level, both spoken and written English proficiency at B2 level or higher for internal communication Strong communication and active-listening skills Customer-focused, patient, empathetic, and solution-oriented approach Good computer literacy and knowledge of MS Office Customer service experience or confidence communicating with customers via phone, email, and live chat Familiarity with CRM systems and customer interaction documentation Comfortable with cross-selling and upselling Ability to collaborate effectively with internal teamsWhat We Offer 5,569 RON net monthly base salary 400 RON net monthly hybrid/work setup allowance Total base net income of 5,969 RON/month 25 RON meal vouchers per worked day Performance bonuses based on customer satisfaction (CSAT) and service quality KPIs Additional earning opportunities through cross-selling and upselling 25% premium for rare weekend or overtime coverage Full-time, permanent employment Hybrid working model with 2 remote days per week International working environmentTrainingYou will receive an initial 1-week training program, scheduled Monday–Friday from 10:00 to 17:00.Apply now and take the next step in your international customer service career in Bucharest, Romania. Show more Show less