Ready for a career move that feels right? At Dila Recruitment, you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets.

Position: Customer Expert

Work model: Remote in Greece

Location: Greece

Employment type: Full-time

What you will do:

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• Communicate with customers via phone, chat & e-mail
  
• Track and follow cases to ensure they closed in an efficient and timely manner
  
• Maintain high customer satisfaction, representing a major brand
  
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
  
• Work towards reaching targets as set out by client statement of work as well as internal targets
  

What you will bring:

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• Fluency in German
  
• Very good communication skills in English B2 level
  
• Exceptional communication & soft skills, as well as problem-solving skills
  
• Computer knowledge/tech savviness
  
• Resourceful, able to multitask
  
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment
  

What we offer:

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• Complete support to help you ease your relocation to Greece, we cover your flight tickets expenses, 2 weeks hotel accommodation (including breakfast), support with the house searching process (all at no cost to you)
  
• Competitive monthly salary + 2 extra salaries per year + monthly performance bonus, Sundays and public holidays are paid 200%
  
• Health care benefits and numerous other discounts
  
• Full training by certified instructors
  
• Professional growth & development opportunities
  
• Special events as well as community & social responsibility initiatives
  
• Free online Greek language courses