JOIN FORCES. MAKE DIGITALIZATION HAPPEN. q.beyond is the leading IT partner for SMEs. We solve the technological challenges our European customers face and make their business models fit for the future. This way, we sustainably enhance our customers’ business value. We do so by implementing sovereign IT solutions and drawing on our proprietary, certified AI data centres.Our strong team of more than 1,000 specialists combines sector expertise with technical excellence. Core focuses of our activities include public and private clouds, operating business-critical applications based on Microsoft and SAP technologies, artificial intelligence, and IT security. Publicly listed, q.beyond is present across Germany and has locations in Latvia, Spain, India, and the USA.Design future-proof IT solutions with us as German-speaking IT Operations / System Administrator (m/f/d) at our location in Cluj-Napoca.Your TasksThe platform at night, the customer by day - both halves belong to this role.Act as a trusted point of contact for customer IT administrators, key users and service owners from retail, healthcare, logistics, energy or manufacturing industries.Monitor and support business-critical server, applications and platform environments.Analyze incidents, resolve technical issues independently and coordinate escalations when specialist support is required.Handle incidents, service requests and changes using our IT service management platform.Work with modern automation and AI-supported monitoring solutions that help identify and resolve issues faster.Support the operation and monitoring of enterprise applications, including SAP environments, based on established procedures and best practices.Perform maintenance activities, updates, patching and operational checks according to approved processes.Collaborate with colleagues from Operations, Consulting and Engineering teams on customer projects and service improvements.Share knowledge, document solutions and contribute to continuously improving our services and automation capabilities.Help maintain high service quality and compliance standards in regulated customer environments.What We Offer YouYou do not carry 24/7 alone. Night shifts are shared across one team in Romania, Spain and Germany, with the German operations team and on-call behind you for escalations. Rosters are planned in advance — and night shifts can be worked from home.We are building our SAP operations up right now. You do not need SAP Basis on day one, but you will grow into it quickly: from monitoring and runbooks into operational tasks, and — if you want it — into real Basis work such as kernel and support-package updates, HANA topics and system changes. Bring SAP experience and you shape how we do it from the start. Don't bring it, and we build it with you. AI and automation skills built on the job: short course, practice on real events, small work sample, badge — during working hours, not in your free time.Your side project becomes our operating model. If you build n8n workflows or work with coding agents, that goes into how our team actually works — the runbook you automate is the alert nobody gets woken up for again.A visible way forward: our Knowledge & Automation Engineer and AI Evaluation Engineer roles are filled from our own teams first.A team of 10 to 15 in Cluj — small enough that people know your name, with direct access to your team lead and to our German and international customers.2 days home office per week, 2 days on site in Cluj.Certification support — CompTIA Network+/Security+, Microsoft Azure Administrator, SAP — paid, with time to prepare.25 days of vacation, private healthcare, meal vouchers, and German language training funded up to C1. MandatoryWHAT YOU BRING:Strong analytical, troubleshooting and communication skills with a customer-oriented mindset2 years of experience in IT Support, Systems Administration or IT OperationsSolid knowledge of Server Operations with MS Windows or LinuxGood technical troubleshooting skills and the willingness to learn new technologies.Basic understanding of enterprise IT infrastructures and how systems work together (TCP/IP, DNS, Active Directory and Windows server environments)Willingness to work in a 24/7 shift model.German (C1) and English (B2) language skills.Nice To HaveExperience with monitoring solutions, event- (troubleshooting) and incident handlingExperience with public cloud solutions (best MS Azure)Familiarity with Microsoft 365, Azure AD, SCCM/Intune and scripting (PowerShell or Bash)APPLY QUICKLY. RECEIVE FEEDBACK.You can apply quickly and easily without a cover letter. Simply upload your CV and certificates online on our job portal.Inclusion is important to us. We explicitly welcome applications from people with severe disabilities and those with equivalent status.CONTACTYour personal contact Rocio will be happy to answer your questions and comments.q.beyond AGTalent AcquisitionRocio Romera del Moral Show more Show less