What you'll do with us:

• Be the first point of contact for our German speaking customers, managing and resolving inquiries via email and phone.
• Guide users through simple, step-by-step setup and troubleshooting for everyday issues (we'll train you on the technical side).
• Handle incoming tickets and efficiently route more complex issues to our Level 2 technical team.
• Ensure every customer receives prompt, professional, and high-quality assistance, turning every interaction into a positive experience.

Why join our team?
We offer a modern, supportive work environment that balances stability with flexibility:

• Great work-life balance: Enjoy standard business hours with no night shifts or weekends
• Paid professional training: Benefit from in depth onboarding and continuous training focused on the latest solar technologies and advanced AI-based tools.
• Competitive salary package: reflecting your German language skills.
• Stability: Private health insurance and a stable, long-term contract.

If you're ready to showcase your communication skills, learn something new and join an innovative team, we'd love for you to apply!
Are you looking to start your career in the growing renewable energy sector? Do you speak German fluently and want to join a dynamic team in a modern office environment? At FSP Global, we are expanding our 1st level customer support team and are looking for enthusiastic, customer-oriented entry-level colleagues to join our international team on-site. If you love technology, enjoy helping people, and want to enter a green industry, we have a place for you.
No deep technical background required, we will fully train you!
What we're looking for:

• Fluent German (C1): essential to communicate clearly and effectively with our customers.
• Outstanding communication and problem-solving skills.
• Adaptability and fast learning
• Previous call center or customer service experience is a plus, but not mandatory
• Ideal for German speakers eager to learn and grow — whether you're starting your career or making a fresh start in the booming green energy sector.

Cine suntem - FSP Global

Din 2009, FSP Global își desfășoară activitatea în Cluj-Napoca ca furnizor internațional de servicii BPO și Call Center. Lucrăm cu clienți internaționali de top, oferind soluții multilingve și multicanal, susținute și de inteligența artificială, care ne permite să operăm în orice limbă și să ne adaptăm în timp real la nevoile specifice ale fiecărui client, la scară globală. Investim constant în talentul uman, oferind beneficii competitive (salariu, asigurare medicală privată, formare continuă), program flexibil și opțiuni de lucru hibrid sau remote. Într-un mediu internațional, incluziv și colaborativ, susținem dezvoltarea profesională, perfecționarea competențelor și bunăstarea echipelor noastre.

[email protected] | www.fspglobal.com | +40 364 88 56 77