*This is a fixed-term position.

About us:

At Toluna, we keep the world’s biggest brands one step ahead of their markets, their competitors, and their customers. For 25+ years we’ve been a leader in consumer insights, and today we’re at the center of our industry’s biggest shift: the move to AI-powered research grounded in real human truth.

Brands come to us because we’ve solved a problem most of our industry is still wrestling with: how to move fast without losing trust in the answer. Speed comes from AI we’ve been developing in-house since 2019, always-on platforms, and a 79M+ validated consumer community across 100+ countries.

Introduction:

This is a rare chance to be the connective tissue between executive ambition and operational reality — helping to shape the change from the inside, and collaborating with senior operations leadership on transforming delivery

Organisations talk about transformation constantly. Few actually do it. This role puts you at the centre of a transformation that is already underway with board-level backing and the real authority to drive change.

You'll own specific change initiatives across multiple Operations sub-functions, deploying & ensuring adoption of AI and automation tools. The work is complex, cross-functional and will require every skill you have.

Reporting directly to the COO, you'll be the bridge between executive vision and frontline reality; equally credible with senior Exec sponsors and on the workshop floor. When this programme concludes, you'll have a defining career credential: proven accountability for transforming how a global operations function works.

This is a temporary contract

Responsibilities:

Strategic Leadership

• Support the translation of the Operations’ AI & automation roadmap into structured, sequenced programmes of work that deliver real results.
• Manage risks and defend transformation progress at senior level.
• Ensure alignment between strategy and broader corporate objectives, adapting as context evolves.

Operating Model & Process Redesign

• Lead specific change initiatives across multiple Operations sub-functions simultaneously.
• Establish clear governance structures and success measures for each initiative you own.

AI & Automation Deployment

• Support the integration of AI and automation tools with core systems across specific sub-functions.
• Embed responsible AI principles and compliance requirements.

Change Management & Adoption

• Lead the people-side of change: workforce impact assessment, reskilling, communications and adoption measurement.
• Build psychological safety so employees engage with, rather than resist, new ways of working.
• Drive measurable behavioural adoption, not just technology deployment.

Value Realisation & Performance

• Monitor KPIs and value realisation measures for each initiative.
• Track benefits, manage risk, and drive course-correction.
• Report programme performance with honesty and rigour to executive sponsors.

Your profile:

Essential Experience

• 7–10 years leading complex operational or business transformation programmes.
• Proven accountability for at least one major AI or automation deployment, not just involvement.
• Experience redesigning processes across multiple sub-functions concurrently.
• Regional or global management experience with a track record of driving workforce adoption.

Knowledge & Skills

• AI fluency within operational environments.
• Formal or applied expertise in change management (Prosci ADKAR, Kotter, or equivalent).
• Process redesign capability - Lean, Six Sigma, or equivalent methodology.
• Strong communication: able to simplify complexity and hold a room.

The Qualities That Set You Apart

• Ambiguity tolerance - you drive progress without a perfect roadmap.
• Systems thinking - you see second- and third-order effects across sub-functions.
• Credibility bridging - trusted equally by operations employees and technology teams.
• People-first orientation - you genuinely care about the workforce impact of automation.
• Courageous communicator - you surface hard truths and don't over-promise to protect the programme.

If you've led transformation programmes, have real AI or automation deployment accountability, and thrive where structure is still being built — we'd like to hear from you.

Strong experience is valued above academic credentials. Certifications in Prosci ADKAR, PMP/MSP, or Lean Six Sigma are a plus, but what matters most is a track record of making change real.

Our Values:

• Acting with Ownership- Demonstrating individual accountability
• Bringing a forward mindset- Being action-oriented, bold and entrepreneurial
• Collaborating with Curiosity- Exhibiting teamwork through togetherness
• Discussing openly, committing jointly- Sharing your views openly
• Embracing empathy- Being egoless & caring

What we Offer:

At Toluna, we’re all about creating a welcoming, diverse workplace where everyone can thrive. We offer competitive pay, great benefits, and plenty of opportunities to grow within our global team. Inclusion and respect are at the heart of what we do. Our community connects over 72 million people across 70 countries. If you’re passionate about making an impact, we’d love to have you on board.

• Annual bonuses
• Medical Insurance
• Meal tickets
• Hybrid Set-Up

Join our global team. We welcome big thinking and reward great work.

Show more
Show less