An exciting opportunity to join our client's team at a global support organisation. We are looking for a Global Training and Quality Expert to join this global organization.

Objectives

Redesign and implement a scalable, standardised global Training and Quality (T&Q) management model that drives consistency, accountability, and operational excellence across internal teams and external partners.

Responsibilities

• Assessment of Current State: Analyse the existing Training and Quality ecosystem, including training execution, administration, governance, quality monitoring frameworks, and CRM-based case handling.
• Gap Analysis and Recommendations: Identify process inefficiencies, overlaps, and improvement opportunities. Benchmark findings against industry standards and best practices.
• Future-State Model Design: Develop a comprehensive, scalable Training and Quality Management Model, covering the full training lifecycle, governance of internal and external training teams, and quality monitoring processes aligned with business needs.
• Stakeholder Engagement: Collaborate with leadership and key functions (support teams, operational hubs, demand management, and partner management) to refine and gain buy-in for the proposed model.
• Implementation Strategy: Deliver a detailed plan for rollout, including resource requirements, timelines, change management activities, and risk mitigation strategies.
• Audit Readiness & Compliance Support: Ensure the model supports adherence to global reporting requirements, audit expectations, and internal governance frameworks.
• Customer Experience Focus: Integrate structured feedback loops, customer experience platforms, and KPI-driven quality initiatives into the Training and Quality model.

Qualifications

• Minimum 7 years’ experience in Training and Quality Management, with proven success in designing and implementing global T&Q models.
• Strong background in quality assurance activities, including monitoring, coaching, calibration, and audit preparation.
• Expertise in training services such as onboarding, trainer certification, knowledge validation, and capacity planning.
• Familiarity with customer experience and global service quality programmes tied to business KPIs and continuous improvement.
• Strong knowledge of audit readiness and compliance requirements within global organisations.
• Demonstrated ability to manage cross-regional environments (EMEA, NAM, LATAM, APAC), balancing decentralised practices with standardisation needs.
• Excellent skills in stakeholder management, change leadership, and cross-functional alignment.
• Fluent in English (spoken and written). Additional languages are an asset.
• Willingness to be based in Brasov, Romania, with regular travel to Barcelona, Spain.

What our client is offering

• A competitive remuneration package.
• Meal vouchers.
• Access to highly skilled experts to bring you the latest in learning and development with training in leadership, technical and personal development.
• A flexible working environment.
• A competitive remuneration and attractive benefits.
• Opportunity to work with Top Clients on important projects.
• Continuous learning and improvement activities.
• Dynamic, international working environment.

Equal Opportunity Employer

RSight® is an equal opportunity employer and values diversity in the workplace. We encourage all qualified individuals, including those from diverse backgrounds and people with disabilities, to apply.

Application Instructions

Please submit your CV (mandatory) and an optional cover letter detailing your qualifications and interest in this role. Only shortlisted candidates will be contacted for an interview.

Application Instructions

Please submit your resume (mandatory) outlining your qualifications and interest in the position. Only candidates selected for interviews will be contacted.

Show more
Show less