Role Expectations:

• Represent the first point of contact for Customers for raising service requests by e-mail and/or phone
• Receive, log, follow up and provide feedback on all customer queries
• Manage service requests within specific timelines as per each customer contract SLA
• Provide tickets closure report
• Establish and maintain a good working relationship with customers and partners
• Comply with the working process and activity procedures
• Manage communication between customers and partners until resolution of the customer query

If you are a career-oriented person, enthusiastic about working in a dynamic environment, can speak and understand English at an advanced level, join us for a great professional experience! We are looking for new members to join our team, ready to collaborate with our partners 24/7 as support in handling service requests from worldwide customers! Training will be provided!
Requirements:

• Strong customer service abilities
• Strong English language skills
• Good organizational skills, flexible
• Attention to detail, proactive
• Working knowledge of MS Windows including Outlook, Word & Excel
• Previous experience in handling a Ticketing System is a plus
• Team player, good social skills, positive attitude, willingness to work and interact with others
• Ability to work under time pressure and multi-tasking
• Another international language use is a plus: Spanish, Portuguese, French, German, Dutch, Chinese, or Japanese

Be more than just an employee. Join New Era’s growing team and experience a corporate culture that promotes personal and professional development. We are looking for team members to contribute to and deliver our mission to “securely connect people, places, and information in a rapidly changing digital world.” Work alongside the finest team of highly skilled and industry certified professionals who are encouraged to drive change and think outside of the box. As a team member, you will receive competitive benefits, industry training, and certifications.
New Era Technology is a global IT integrator with 4500+ employees delivering Collaboration, Cloud, Data Networking, Security, Large Venue, and Corporate AV and Managed Service Solutions to more than 9,000 customers.