YOUR RESPONSIBILITIES WILL BE:

• Ensure the intermediation of communication between stores, warehouses, and support departments for resolving operational requests;
• Analyze, resolve, or direct requests to the responsible departments and follow up on their resolution;
• Monitor the status of operational requests and incidents and ensure the updating of related information;
• Centralize and forward to the relevant departments the information received from stores and other operational units;
• Provide support to stores regarding operational issues within the area of responsibility;
• Prioritize and escalate requests that require additional support or the intervention of other functions;
• Monitor operational incidents and follow up on the implementation of the necessary solutions for their remediation;
• Maintain communication with internal users regarding the progress and resolution of requests;
• Monitor the functioning of equipment and services within the area of responsibility and report identified malfunctions;
• Ensure the updating and accuracy of information managed in the platforms and applications used;
• Prepare and submit reports on requests, incidents, and activities under responsibility;
• Collaborate with suppliers and external partners to resolve issues reported in connection with invoices;
• Participate in the implementation of initiatives and projects aimed at improving operational support services;
• Contribute to process optimization and to increasing the level of services offered to internal users

What we offer:

• Hybrid and flexible working model (2-3 days/week at the office);
• Secure and stable job in an in-house project team;
• Career path and internal mobility;
• Modern office close to subway and STB stops and within a 2-minute walk from Plaza Romania's food court;
• Parking spaces for colleagues who commute by car;
• Annual performance bonus (based on the candidate's and company's performance);
• Discounts for Mega Image Own Brand products;
• Financial support for special events in your life;
• Discounts dedicated to book lovers, shopping enthusiasts and to those who want to stay "in shape”;
• Access to a wellbeing platform and optional professional support sessions;
• A friendly culture with internal events, workshops and CSR activities;
• MegaKids@Work – we encourage bringing your children to the office in special situations.

WHAT SKILLS AND COMPETENCIES YOU NEED:

• Minimum 3 months of relevant experience in a similar role or in operational support activities, internal client relations, or request management;
• Communication and interpersonal skills with internal users;
• Ability to organize and prioritize requests;
• Ability to analyze and solve operational problems;
• Attention to detail and accuracy in managing information;
• Ability to handle multiple requests simultaneously;
• Ability to work in a team and collaborate with multiple departments;
• Ability to meet deadlines and follow work procedures;
• Adaptability and solution-oriented mindset;
• PC skills: Outlook, Excel, Word, MS PowerPoint, etc.;
• English language skills – intermediate level.

În Mega Image, susținem diversitatea, indiferent de gen, generație, nivel de studii, status social, etnie și naționalități, dizabilități, orientări religioase si sexuale, și ne luăm angajamentul că împreună construim un mediu de lucru incluziv pentru ca fiecare coleg să aibă un loc în #ComunitateaMega.

#MegaPentruToți