Scurta descriere a companiei

With Milka and Poiana, Belvita and Oreo biscuits and other well-known brands, Mondelez Romania, part of Mondelez International, constantly creates delicious moments of joy for all Romanian consumers.
With us you will have the opportunity to:
- Be part of a great company and team that offers the best environment for development, where you can shape and advance your career as far as your talent and will to succeed takes you;
- Enjoy being part of a team where you can develop and build your career, while learning from and together with your manager and colleagues;
- Take pride in working for the market leader, with famous brands that “create delicious moments of joy” for millions of consumers;
- Take responsibility for your own career, team, business and community.

Cerinte

- Good written and verbal communication skills
- Fluent English and Slovak/Czech languages at B2–C1 level.
- A positive attitude and eagerness to learn. 
- Practical experience with ServiceNow and Workday - Exposure to platforms such as ServiceNow and Workday is desirable, though not required
- Great listening and communication skills. 
- The ability to manage priorities and multitask effectively. 
- A passion for teamwork and collaboration. 
- Previous HR, customer service or administrative experience in an SSC/BPO setup is a plus.

Responsabilitati

- Act as the primary point of contact for general and specialized HR inquiries, delivering clear and accurate solutions.
- Provide general information to target audience on policies and procedures, and answer questions based on FAQs; ensure all requests are fully understood by answering to HR Cases/emails/chat
- Perform data updates and system transactions when self‑service is unavailable, ensuring full SOP compliance.
- Work within the SLA and keep the customer informed of expected completion date, including when the item is escalated for action.
- Manage personal data in line with GDPR and internal audit requirements
- Liaise with other support teams to solve more complex queries or work on requests - HR Managers, HR leads, Talent Acquisition, HR Admin, My Pay, My Rewards, HRIS etc
- Maintain an up-to-date knowledge of Payroll and HR processes and regulations.
- Responsible for executing employee data changes or system transactions where self-service isn't viable
- Record and track cases in the case management system, assign severity and follow through to ensure each case is resolved and SLAs can be measured and improved.
- Support continuous improvement activities to optimize how internal customers can experience the smoothest process.
- Collaborate flexibly across Shared Services Center teams to address volume fluctuations, case complexity and time‑zone differences.

Alte informatii

Why Join Us?
At Mondelēz International, you’re not just starting a job—you’re beginning a meaningful journey. We’re proud of our values—Love for People and for our Brands, Do What’s Right, and Grow Every Day—and we foster an environment where your voice matters. With us, you’ll experience: 
- A culture that champions work-life balance and well-being. 
- Opportunities to grow professionally and personally.
- Amazing colleagues who support you every step of the way. 
 
Let’s shape the future of snacking and make your career matter. Join us and be part of something delicious!