Looking for a role where you can grow, learn, and make a real impact? Join a team that believes in developing talent, embracing fresh ideas, and empowering you to build a career with purpose — no matter where you're starting from.
Your career is about what you want to be and who you want to be. It’s about bringing your skills, curiosity and best true self to work.
By being part of this team, you will work Monday to Friday, 09:00–18:00, in a hybrid setup at our Bucharest office.
How you’ll make an impact:
Significant client and vendor interaction in the benefits space;
Maintaining vendor contact to resolve issues and ensure correct data flow;
Responsibilities include incident management, investigating issues when data does not flow correctly between systems;
Working with tickets, monthly and quarterly reporting, and tasks tracked on a separate worksheet;
Manage expectations and provide support to client employees by understanding and translating complex HR-related issues into actionable requests for internal and partner teams;
Execute and monitor HR processes, ensuring correct application of process steps and troubleshooting issues when deviations occur;
Apply pragmatic problem-solving and judgment to handle cases in situations where detailed SOPs are not available, using general frameworks, client policies, and applicable legislation;
Collaborate with cross-functional teams to ensure timely resolution of employee requests and alignment with HR service standards;
General escalation management (investigate from employees' request) analyze request and see if issues is for 1 employee or it applies for more;
Specialized Trusted advisers (Triaging pension requests, contributions, detective work needed, interpret requirements, connecting dots).
Skills that make your work successful:
Work Hybrid in the Bucharest office;
Excellent written communication in English is required (B2), as all interactions will be in English;
HR/Benefits experience - 2 years;
Bachelor's degree;
Strong customer support background paired with operational mindset and process understanding;
External vendor management;
Operational excellence & Innovation mindset and experience;
Process mapping, documentation and escalation management.
Employee Benefits – Be Well, Work Well, Live Well,
Be at your physical best & take advantage of additional financial support
Flexible medical & dental subscription plan with Regina Maria;
Nutrition counselling & Wellness subscriptions (7Card, Worldclass, SanoPass, or other providers);
Benefit Online platform for gift vouchers, transportation passes, vacation, cultural activities and many others;
Discount on Accenture shares through Employee Shares Purchase Plan;
Referral bonus, depending on the career level of the job opening;
Life insurance for you and your loved ones.
Follow your purpose
23 vacation days with our loyalty scheme, granting additional days: 1 extra day after 2 years, another after 5 years, and an additional day every 3 years until reaching a total of 30 vacation days;
Additional private pension plan, starting the second month of employment;
Flexible working hours depending on project specifics;
Access to a wide range of training and development opportunities;
Communities of interest: sport, volunteering, and employees' resources groups (parents, mental health allies, Pride, disability, expats).
Care for you and your loved ones
Psychological and psychotherapy counselling support;
Premium access to well-being apps (Calm and Wysa);
Paid maternity or paternity leave;
Children educational reimbursement;
Support for adoption & psychological, financial and legal sessions for everyone in your household.
At the heart of change, there is a great human. Bring your ideas, ingenuity and passion and be part of our team!

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