How you’ll make an impact:

• Managing and resolving employee queries through HR contact center channels, in line with HR policies and procedures;
• Providing support on benefits, leave, learning programs, and other HR-related topics;
• Processing HR transactions and maintaining accurate employee data across Benefits, Learning, and other HR processes;
• Delivering HR back-office operational and administrative support while ensuring accuracy, confidentiality, and compliance;
• Prioritizing tasks and delivering high-quality service within agreed timelines and service level agreements (SLAs);
• Building strong relationships with employees, managers, and clients, and escalating risks or complex cases when required.

Employee Benefits – Be well, work well, live well
Be at your physical best & take advantage of additional financial support:

• Flexible medical & dental subscription plan with Regina Maria;
• Nutrition counselling & Wellness subscriptions (7Card, Worldclass, SanoPass, or other providers);
• Benefit Online platform for gift vouchers, transportation passes, vacation, cultural activities and many others;
• Discount on Accenture shares through Employee Shares Purchase Plan;
• Referral bonus, depending on the career level of the job opening;
• Life insurance for you and your loved ones.

• 23 vacation days with our loyalty scheme, granting additional days: 1 extra day after 2 years, another after 5 years, and an additional day every 3 years until reaching a total of 30 vacation days;
• Additional private pension plan, starting the second month of employment;
• Flexible working hours depending on project specifics;
• Access to a wide range of training and development opportunities;
• Communities of interest: sport, volunteering, and employees' resources groups (parents, mental health allies, Pride, disability, expats).

• Psychological and psychotherapy counselling support;
• Premium access to well-being apps (Calm and Wysa);
• Paid maternity or paternity leave;
• Children educational reimbursement;
• Support for adoption & psychological, financial and legal sessions for everyone in your household.

Your career is about what you want to be and who you want to be. It’s about bringing your skills, curiosity, and best true self to your work.
Here, you’ll match your ingenuity with the latest technology to make incredible things.
In an era where people are critical to success, join a team that prioritizes human ingenuity and fosters a workforce where technology elevates people (not the other way around), freeing them up for more creative thinking and exciting work.
By being part of this team, you will work from Monday to Friday, 09:00-18:00, in a hybrid way from Bucharest.

Skills that make your work successful:

• Good written and verbal communication skills in French (B2) and medium English level (B1);
• Strong customer orientation and client handling skills;
• Good problem-solving skills and attention to detail;
• Proficiency in MS Office (Word, Excel, PowerPoint);
• Well-organized, proactive, and able to manage multiple priorities;
• Bachelor’s degree may be needed.

Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world.
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 411,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
We focus equally on employees’ development by creating a culture of excellence and offering extensive training programs that support professional growth.
To find more about Accenture and how you can use and improve your skills visit our careers website http://accenture.ro/cariere and like our Facebook pages https://www.facebook.com/accentureinromania and https://www.facebook.com/Accenture.Industrial.Software.Solutions.Romania.
Our headquarter office is located in Bucharest, at Westgate Office Park, and we deliver services to our clients from the following offices:
Consulting
Bucharest - WestGate Park, Preciziei Blvd., No. 24, Bl. H1
Technology
Bucharest - WestGate Park, Preciziei Blvd., No. 24, Bl. H1
Digital
Cluj-Napoca - Sigma Business Center, Republicii St., No. 109 Targu Mures - Multinvest Business Center, Aurel Filimon St., No. 19A
Operations
Bucharest - WestGate Park, Preciziei Blvd., No. 24, Bl. H1 Timisoara - City Business Centre, Brediceanu St., No. 10 Iasi - United Business Center 3 - C1, Palas St., No. 7B-7C