The HR Specialist provides Tier 1 HR operational support and people administration services for employees across multiple geographies (primarily France and Belgium). The role combines employee query handling, HR data management, and execution of standard HR transactions in HR systems (e.g., ServiceNow HRSD, SuccessFactors). The role ensures data accuracy, timely processing, and high-quality HR service delivery while supporting continuous improvement and employee experience.

Key Responsibilities

1. HR Operations & Employee Support

• Act as first point of contact (Tier 1 support) for HR-related employee queries regarding policies, processes, and systems.
• Process HR requests and transactions, ensuring timely resolution in line with SLAs.
• Prepare and issue standard HR documents (e.g., certificates, letters).
• Escalate complex cases to Tier 2/3 teams when needed.

2. People Administration & Data Management

• Maintain and update employee data in HR systems (e.g., SuccessFactors).
• Manage changes in personal data, benefits, and employee lifecycle events.
• Register and monitor work stoppages and absences, including coordination with relevant external authorities (France/Belgium).
• Ensure accuracy, consistency, and integrity of HR data.

3. HR Systems & Case Management

• Manage HR cases and transactions using ServiceNow HRSD and other HR tools.
• Support employee use of HR self-service tools and promote digital adoption.
• Ensure proper documentation and tracking of HR requests in systems.

4. Compliance & Reporting

• Ensure compliance with internal HR policies and applicable labor regulations.
• Maintain confidentiality of employee data at all times.
• Support HR reporting, audits, and data quality checks.

5. Collaboration & Continuous Improvement

• Collaborate with Tier 2 and Tier 3 HR teams for escalations and issue resolution.
• Contribute to HR knowledge base updates and process documentation.
• Support initiatives aimed at improving HR processes, efficiency, and employee satisfaction.

Profile & Requirements

• 2-5 years of experience in HR operations, personnel administration, or shared services (SSC/BPO environment).
• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Experience in HR administration and transactional HR processes.
• Familiarity with HR systems (ServiceNow, SuccessFactors is a plus).
• Strong communication and customer service skills.
• Excellent attention to detail and ability to manage multiple tasks.
• English proficiency required; French and/or Dutch is an advantage.

What We Offer

• International and collaborative work environment.
• Exposure to digital HR tools and transformation initiatives.
• Career development opportunities within a global HR organization.
• Experience in end-to-end HR operations within a shared services model.

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