Responsibilities

• Serves as subject matter expert for Employee Data Administration process area and its related activities
• Ensures that all necessary documents and approvals have been received and information is accurately entered into HRIS (HR data management)
• Produces reports (standard and ad-hoc) using available databases and systems
• Produces documentation related to HR changes and transactions using established templates and procedures
• Ensures record keeping and documentation requirements are kept. File candidate-related documentation as appropriate
• Recognizes unusual events or consistent problem areas and works with Team Leader to resolve
• Maintains process information documentation and procedures in the knowledge management system
• Conducts knowledge transfer for the process area within the HR Shared Services with existing programs and when new initiatives are introduced
• Assists with the implementation of programs, policies, and services provided by the HR Shared Service or process improvement projects by keeping knowledge up to date with new procedures or processes changes that are implemented
• Supports other HR SSC teams and "fill in" for administrative responsibilities during temporary absences or during periods of heavy workload
• Tracks and processes issues and service quality complaints and escalates the issues as necessary following the escalation procedure
  

Experience And Skills Required

• Minimum a bachelor’s degree
• Minimum 6 months experience as Employee Data Administration and Inquiry Management specialist
• Analytical thinking and ability to synthesize information, the ability to define processes
• English knowledge - advanced (written, spoken)
• Skills proven / practiced in elaborating brief, complete, accurate, coherent, grammatically correct written phrases;
• Solid analytical skills and problem solving
• Customer service focus and strong interpersonal skills required
• Listening skills
• Reliability
• Willingness to travel, depending on the needs of implementation / transfer process assigned
• Strong analytical and problem solving skills
• Strong verbal/written skills and attention to detail
• Ability to consistently deliver high quality customer service in a professional manner
• Taking initiative in a proactive manner to improve own and team work practices
  

Benefits

• Motivational financial package
• Meal tickets
• Medical insurance
• Opportunities to grow and develop in a start-up environment
• Dynamic and multicultural working environment
• Great training opportunities
  

DTSE-RO is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decision at DTSE-RO are based on business needs, job requirements and individual qualifications, with no regard to race, color, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, sexual orientation and gender identity.
DTSE-RO will not tolerate discrimination or harassment based on any of these characteristics.
By applying for this job you accept the DT privacy statement:
To process your online application we collect, process and use your personal data. We will treat your data as strictly confidential in accordance statutory provisions.
By submitting your application, you consent to your data being processed electronically, including by third parties. Data is only passed on to HR service providers that have been carefully selected by Deutsche Telekom AG.
For detailed information read the local data protection when applying for a job position at Deutsche Telekom Group.
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