The Implementation Consultant is responsible for implementing the company's accounting software products with new and/or existing clients. The Implementation Consultant is also responsible for consulting with mid-market clients regarding best practices and client business needs in order to best configure the software and provide exceptional customer service. Lead multiple concurrent implementation projects, working in line with established methodologies and best practice procedures. Take ownership of implementation milestones, ensuring successful delivery within agreed scope, timelines, budget, and customer satisfaction expectations. Produce and maintain high-quality documentation throughout the implementation lifecycle, including tracking billable time, updating Salesforce, and managing expenses. Build strong relationships with key stakeholders, providing clear communication on risks, progress, expectations, and next steps. Deliver training and guidance to clients, enabling them to use products effectively and confidently based on their specific business needs. Act as a trusted advisor, supporting and consulting with clients during configuration to drive engagement, adoption, and long-term success with BlackLine solutions. Investigate and resolve application issues throughout the implementation cycle, ensuring a smooth client experience. Contribute to additional activities and responsibilities as required, supporting both team and client success. BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 3 days a week. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.
Working knowledge of accounting processes (e.g. month-end close) and the ability to apply this in a practical, client-focused environment.
2+ years’ experience working with BlackLine
Strong client-facing experience, with the ability to build trusted relationships and communicate effectively with stakeholders at all levels, including presenting project updates and solutions.
Experience in gathering and documenting business requirements, translating these into clear functional and technical specifications for development teams.
Strong problem-solving and critical thinking skills, with the ability to navigate complex and ambiguous delivery challenges to drive successful outcomes.
Bachelor’s degree or equivalent practical experience
French Language written/ spoken
BlackLine System Administrator or Consulting experience
Accounting Degree or similar Finance Qualification
At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications. Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process.