The Implementation Consultant is responsible for implementing the company's accounting software products with new and/or existing clients. The Implementation Consultant is also responsible for consulting with mid-market clients regarding best practices and client business needs in order to best configure the software and provide exceptional customer service.
Leads multiple concurrent implementation projects with general direction and standard implementation procedures.
Drives and manages all implementation milestones to completion within budget, scope, schedule, and customer satisfaction.
Creates and maintains thorough documentation throughout the implementation to include billable hours, Salesforce notes/documentation, expense management, etc.
Communicates with key stakeholders to ensure risk awareness, project progress, set expectations, and define next steps in a timely manner.
Trains and advises clients to properly use appropriate products to best fit their individual needs based on best practices and use cases.
Coaches and consults with clients to advocate the features and functionality of BlackLine products during configuration in order to obtain buy-in and user adoption.
Offers recommendations for improving system performance gaps and system options to increase efficiencies and achieve best practice standards.
Assesses and troubleshoots application issues during the implementation cycle.
Provides application feedback to Product team in order to enhance or resolve functionality for future releases.
Performs other tasks and responsibilities as assigned.
BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 3 days a week.