• Supply 24/7 support desk, using email and phone communication methods.
• Monitor clients’ IT infrastructure components using specific monitoring tools and applications
• Triage incoming alerts using the Customer’s network monitoring toolset
• For identified monitoring alerts, log and escalate incidents according to existing documentation, in a timely manner
• Respond to and escalate clients’ requests (telephone or email) according to defined processes
• Maintain an activity log, prepare and send reports within agreed deadlines

What we offer:

• High quality external and internal technical trainings with a dedicated training department.
• Reimbursement of certificates and tuition fees for qualifications that are part of your individual training and development plans.

Monthly benefits package:

• Fixed benefits:
  • Private medical subscription
  • Recommendation Bonuses for new team members
  • Work from home allowance
  • Transportation allowance
  • Easter/Christmas bonus
  • Free Bookster corporate library subscription
  • Career development opportunities
• Flexible benefits:
  • Meal tickets
  • Vacation & cultural vouchers
  • Retail vouchers (eMAG, IKEA)