We have an opportunity for an Inside Sales Representative Intern to join us at Honeywell, in Bucharest, where you will be in charge of setting up and selling maintenance contract renewals for Honeywell Scanning & Mobility products based on the assigned area and accounts, you will be responsible for daily support of customer accounts.

This paid role is part of our University Relations program, designed to help students and recent graduates launch their careers with hands-on experience, mentorship, and opportunities for growth within Honeywell

This is a hybrid role, 3 days at the office + 2 days work from home model.

The internship will last for 12 months.

Honeywell 

We have been innovating for more than 100 years and now we're creating what's next. Our programs serve a global community and our hometowns too. We provide resources and financial support to causes around the world and encourage employee volunteerism. We are committed to the highest standard in everything we do!

Key responsibilities

• Preparing the renewal quotations (offers) and sending them to the designated customer contacts, 90 days prior to the ongoing contract expiration date. 
• Preparing and sending the renewal quotes is done using company channels and tools and it involves following the standardized procedures (checking the product availability moving forward, by verifying the product lifecycle; checking the product coverage availability, by cross referencing previous contract coverage and adjusting the renewal offering accordingly by taking into consideration the product lifecycle data; updating the pricing based on the latest company price book; adjusting the renewal's timeframe accordingly, based on the above mentioned; checking and providing standard discounts, where applicable; issuing and sending the renewal quotes via the provided software solution or email, upon customer request).
• Provide renewal quote revisions upon customer request, when in compliance with company policies and terms and conditions.
• Constantly engaging the customer and following up on the renewal progress, 60 days prior to the expiration date.
• Following the escalation process for non-responsive or negative renewal feedback, 30 days prior the expiration date. 
• Generate the monthly assigned number of leads for EOC/EOS units via SFDC
• Reviewing and verifying Purchase Orders received from the customer and the Billing Department, to match with the renewal quotes prior to contract activation and invoicing. This requires checking the service coverage, timeframes, pricing, account payment terms and signatures.
• Provide and maintain the highest level of customer satisfaction, utilizing problem solving skills to bring resolution to all requests/inquiries/complaints.
• Inform customers about changes, product and coverage discontinuity or availability, as well as additional information that may be of use, such as warranty term information and agreement terms and conditions.
• Provide assistance to the Sales Team, Channel Business Managers and Territory Account Manager, upon request or by bringing to their attention business or account related details.
• Provide support and information to the RMA team (Return Merchandise Authorization) in regard to particular unit coverage or renewal progress state.
• Constantly update the annual renewal database file (pipeline) with renewal statuses, purchase order, amounts, contract timeframes, cancellations, customer updates and feedbacks.
• Joining and actively participating in the Renewal Pipeline Meeting, discussing ongoing renewals, sharing feedback and updates and establishing approaches and strategies to bring in the revenue. 
• Respond on the requests received via general mailbox based on a rotation shifts between the teammates
• Respond to the incoming calls from the customers
• Performs other related duties as assigned to ensure efficient operation of the department.
• Prepare and provide to interested parties specific SAP BI reports related to: service contracts, units warranty, repairs, margin reports, renewal progress, device reports.

Key skills and qualifications

• 3rd year student at Bachelor's Degree or at Master
• Advanced English skills
• Good skills in Microsoft Office (Excel, Power Point, etc.)
• Excellent communication, presentations and reporting skills
• Proactive thinker and team player
• Able to multi-task, prioritize and work independently as well as in a team environment
• Able to provide effective, accurate and on point information
• Extreme attention to details and possess an excellent capacity to prioritize tasks and duties, with a great sense of urgency
• Excellent analytical and problem-solving skills
• Technically inclined would-be a plus in understanding the maintenance process and the steps involved

Our offer

• 3 + 2 hybrid work arrangement to support your work-life balance
• Competitive Salary regularly increased based on your performance
• Enjoy 25 vacation days per year, plus extra days off for life's special events
• We provide meal vouchers
• Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers)
• Medical Insurance Plan paid by the company
• Christmas and Easter bonuses
• Recognition & referral bonus programs
• Comprehensive induction, ongoing training and development to set you up for success
• In-house and external learning platforms (Udemy) to continue to expand your skills
• Work experience opportunities to help you grow your career with us
• Global employee networks to help you connect and grow
• Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters
• In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids
• Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment
• Your family is growing while working at Honeywell? We congratulate you by offering special bonuses
• Frequent Employee Engagement activities fostering an inclusive and diverse work environment
• Fresh fruit days in the office

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!

#TheFutureIsWhatWeMakeIt

#LiHybrid

About Us Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.