Responsibilities
Your role in a nutshell:

• The department primarily covers the production environment: Daily monitoring of optimal service operation;
• User support: requests for information or assistance regarding the use and operation of specific applications;
• Preventing malfunctions (continuous service monitoring, developing service monitoring procedures, analyzing and tracking incidents and problems to propose optimization and improvement avenues in collaboration with project owners and project managers);
• Managing, processing, and tracking incidents until closure;
• Participating in production monitoring committees and/or project committees;
• Maintaining documentation (operating procedures, FAQs) and the application contact list up to date;
• Managing ad hoc work and tracking requests;
• Writing specific reports;
• Maintaining on-site presence within the scope of work according to established schedules and internal organization;.
  

Main responsibilities :

• Provide functional and application oversight, management of insurance services and handle Level 2 requests;
• Lead the incident management with the team leader and other teams involved in the process;
• Provide ad hoc interventions to mitigate technical malfunctions;
• Ensure the processing of requests for daily activities and other ad hoc operational requests;
• Produce monitoring indicators for insurance services within the scope of the role;
• Implement and update operational documentation related to the activity;
• Prepare appropriate reports for the N+1.
  

Profile required

• Experience in the support field with good skills on incident management processes/tools;
• Ability to analyze incidents and follow incident instructions (communication, messages, priority assignment, etc.);
• Good written communication skills;
• Autonomy, curiosity and rigor;
• A proactive and responsive attitude / Team spirit and a desire to constantly learn;
• Ability to analyze and summarize;
• Intermediate French and English;
• Insurance knowledge and functional case analysis skills are desirable;
  

Why join us
Plus, you will enjoy all our benefits:

• competitive compensation & remuneration, including annual performance bonus;
• preventive healthcare plan, and group health & life insurance;
• wide range of flexible benefits within a monthly budget;
• office perks, wellbeing and mental health programs;
• various social benefits and bonuses for personal or family events;
• 9-to-5 workday & flexible work environment: hybrid or fully remote if you are located outside Bucharest;
• additional paid and unpaid time off, including Sabbatical leave;
• learning and growth opportunities based on individual development and career plans;
• unlimited access to various eLearning resources.
  

Business insight
We are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious. Whether you’re joining us for a period of months, years, or your entire career, together we can have a positive impact on the future. Creating, daring, innovating, and taking action are part of our DNA.
If you too want to be directly involved, grow in a stimulating and caring environment, feel useful daily and develop or strengthen your expertise, you will feel right at home with us!
Still hesitating?
You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.
We are an equal opportunities employer, and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.
Diversity and Inclusion
We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.
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