Reference 26000K39 ResponsibilitiesYou will join the L2 IT support activities within RBS/QSI department.The RBS/QSI department contributes to one of RBS’s four fundamental missions by guaranteeing the smooth functioning of the IS every day and contributing continuously to the improvement of the Quality of Services delivered by RBS.Responsibilities Participates at the functional and application management supervision of banking services and take charge the requests from Level 3; Participates at the incident management process in conjunction with his team manager and other teams involved in the process; Provide ad hoc interventions to limit technical malfunctions; Contributes at the processing of requests for daily living and other ad hoc operating requests; Contributes at the production of monitoring indicators for banking services within its scope; Contributes at the implementation and updating of operational documentation related to the activity.What you will do:The service mainly covers the production environment: Ensure daily monitoring of the optimal functioning of the services;User support: requests for information or assistance regarding the use and operation of specific applications;Ensuring the prevention of malfunctions (continuous monitoring of services, development of procedures for monitoring the service, analysis and follow-up of incidents and problems in order to propose ways of optimisation and improvement in collaboration with the clients and the project owners);Incident management, handling and monitoring until closure;Participating in production monitoring committees and/or project committees;Maintaining up-to-date documentation (operating procedures, FAQs) and application contact list;Taking charge of ad hoc work and monitoring requests;Writing specific reports;Ensuring permanence on the perimeter according to established schedules and internal organization;Required Profile required Interest in the support field with knowledge in incident management processes/tools;Ability to analyze incidents and follow-up on incident instructions (communication, message, priority assignment, etc.);Good written communication; Autonomy, curiosity, rigor;A proactive and reactive attitude / A team spirit and a desire to learn continuously;Ability to analyze and synthesize;Middle French (must); Middle English (preferred; but minimum A2)Banking knowledge and functional case analysis skills are a plus; Why join us Here, you will find a flexible workplace and culture, autonomy, constant learning opportunities, dynamism, and talented people, making this experience a real career accelerator. You will also discover all the diversity of our businesses, in a sector that is constantly evolving and innovating.Plus, you will enjoy all our benefits:competitive compensation & remuneration, including annual performance bonus;preventive healthcare plan, and group health & life insurance;wide range of flexible benefits within a monthly budget;office perks, wellbeing and mental health programs;various social benefits and bonuses for personal or family events;9-to-5 workday & flexible working environment (Hybrid);additional paid and unpaid time off, including Sabbatical leave;learning and growth opportunities based on individual development and career plans;unlimited access to various eLearning resources. Business insight We are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious. Whether you’re joining us for a period of months, years, or your entire career, together we can have a positive impact on the future. Creating, daring, innovating, and taking action are part of our DNA.If you too want to be directly involved, grow in a stimulating and caring environment, feel useful daily and develop or strengthen your expertise, you will feel right at home with us!Still hesitating?You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.We are an equal opportunities employer, and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organization, or any other characteristic that could be subject to discrimination. Show more Show less