🚀 We are looking for a motivated intern to support the SAP implementation Procurement team during the post-implementation phase of the S/4 HANA solution. This internship is a great opportunity to learn how business processes, user support, incident management, and continuous improvement work in a large transformation environment. Welcome to the future… to Drive Your Future, our internship program designed so that you are at the center of the experience. If you want to learn, contribute, and grow in a professional, dynamic, and international environment, this program is for you!Duration: 6 monthsSchedule: 30 hours/week (6 hours/day)Location: BucharestWorking Type: hybrid🔍 Why choose Drive Your Future?You bring motivation → We offer real, impactful projects.You are curious → We give you access to expertise and people you can learn from.You seek clarity → We provide structure and guidance.You want impact → We involve you in global projects.You think long-term → We offer you a START to your career. 🛠️ What will you do? User Support and Incident Management Provide operational support to end users in using the S/4 HANA system based on existing processes and proceduresMonitor daily incidents logged by users or Helpdesk in ServiceNow (SNOW) and/or JIRA, analyze the underlying issues, identify the team responsible and assign / redirect incidents to ensure timely resolutionPerform corrective actions according to specific procedures for issues that fall under Procurement support team responsibilityEnsure proactive follow-up of incidents until resolution, including feedback provided to end-usersReporting and AnalysisMonitor and report incident volumes and response timesCollect and consolidate user feedback on issues encounteredAnalyze incidents and errors by frequency, category and root-cause, to provide clear visibility into patterns and actions neededCollaboration and continuous improvementParticipate in incident resolution and review meetings with business teams, project teams and ITProvide insights and feedback on process from the end-user perspectivePropose process and / or system optimization to prevent similar incidents in the futurePropose updates to training materials to improve user experienceWhat You Will GainPractical experience in finance and procurement operations within an international environment in a leading international automotive groupStructured mentorship and integration within the teamDevelopment of analytical and Excel skills, as well as practical process and business knowledgeExposure to real business processes and IT tools (SAP, Service Now, Jira)🎯 The Profile We Are Looking ForGraduate or student, preferably in Business, IT, or related fieldKnowledge of Excel (pivot table, VLOOKUP, XLOOKUP, formulas)Good level English and / or FrenchAnalytical mindset, attention to detailInterest in working with data and procurement and financial processesGood communication skills💛 What we offer?A dedicated mentor who will guide you throughout the program.A flexible schedule adapted to your availability.Internship allowance.Access to our online learning platform for personal and professional development.Networking opportunities and interaction with specialists from various fields.All applications will be considered regardless of race, nationality, ethnicity, color, language, religion, social origin, genetic traits, gender, sexual orientation, age, disability, chronic non-communicable disease, HIV infection, political choice, family status, membership or trade union activity, belonging to a disadvantaged/vulnerable category.#CoolAutoMaker Show more Show less