***This opportunity is 2nd shift and will require you to work the hours of 4pm - Midnight, Monday - Friday, regularly.***

Ready to Kickstart Your Career in a Remote First Environment?

Join Suvoda and become part of a team that’s passionate about innovation and making a real impact on human lives. As a Technical Support Trainee, you will receive extensive training, mentorship, and hands-on experience to boost your professional growth and career prospects.

What Makes Suvoda a Great Place to Work?

Here are just a few highlights:

• Remote Work Opportunity: Enjoy the flexibility of working from anywhere in the country.
• Industry Insight: Get hands-on experience with the software and tools used in clinical trials at one of the most innovative companies in the eClinical field.
• Networking & Professional Growth: Build your professional network, enhance your CV, and gain references that can support your career.
• Skill Development: Learn the most utilized methodologies, technologies, and tools in the field while acquiring experience in a professional work environment.

What to Expect

As a Technical Support Trainee, you’ll start with dynamic training focused on SQL scripting, data integration, and web applications powering clinical trials for leading pharmaceutical companies. You'll gain hands-on experience with SQL Server, bug tracking, and ticketing systems (Zendesk, Jira, SDP), while honing your troubleshooting and SQL scripting skills. It’s a great opportunity to build a solid technical foundation and make a real impact in the world of clinical research.

Responsibilies:

• Basic knowledge about SQL, XML, data integration techniques
• Work with common tools utilized in a software company (SQL Server, bug reporting, ticketing system)
• Troubleshooting application logs, write and execute SQL scripts
• Learn the basics about software & programming
• Communication and interaction with multiple teams and/orclient
• Analyze risks, create workarounds and adapt to diverse client requests
• Perform other related duties as required.

Requirements:

***This opportunity is 2nd shift and will require you to work the hours of 4pm - Midnight, Monday - Friday, regularly***

• College degree
• Strong critical and analytical reasoning skills
• High achieving, exploratory nature
• Ability to quickly learn and adapt to new processes, technologies and tools
• Ability to conduct in-depth investigative research and select the best solution for a problem
• Proficient in spoken and written English
• Passion for scripting in SQL Server

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