Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

As a Service Design Specialist, you will be responsible for the end-to-end service design of Internet of Things (IoT) products and services within your assigned projects. This includes initial assessments, business process design, documentation, and alignment with technical and operational teams. You will define customer-centric solutions and contribute to the operational support model, ensuring a seamless experience across the Sell-Build-Run cycle, including onboarding, billing, and support. A key deliverable in this role is the Service Design Document, which supports cost optimisation, enhances customer experience, and embeds best practices throughout the service lifecycle.

What you will do

o Define service design processes across the full lifecycle of IoT products and services within assigned projects.
o Support the mapping of business processes aligned with technical and operational capabilities.
o Document service design deliverables, including the Service Design Document, ensuring clarity and alignment across teams.
o Collaborate with cross-functional teams to define and implement the operational support model.
o Ensure consistency and quality across the Sell-Build-Run cycle, including onboarding, billing, and support.
o Contribute to seamless customer experiences through structured service design.

Who you are

• Experienced in service design and delivery within the telecommunications industry, particularly in large enterprise environments.
• Skilled in project management with a proven track record of successful solution development and transition to operations.
• Capable of identifying inefficiencies and driving improvements in service models.
• Able to communicate complex concepts clearly across multicultural teams and stakeholder levels.
• Holds a university degree in engineering, telecommunications, or computer science.
• Certified in Prince2 or equivalent project management methodology.
• ITILv3 Foundation and Service Transition/Service Design certified.
• Brings 5+ years of experience managing customer or operational services in telecoms.
• Demonstrates strong knowledge of cloud services and applications delivery.
• Experienced in leading multinational teams and working within matrix organisations.
• Background in consulting, service selling, customer relationship development, and competitive analysis.
• Fluent in English; additional languages are an advantage.

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

o Hybrid way of working: 2 days from office per week (8 per month)
o Medical and dental services
o Life and hospitalization insurance
o Dedicated employee phone subscription
o Take control of your benefits and choose any of the following options: meal tickets / private pension / vacation vouchers / cultural vouchers - within the budget.
o Special discounts for gyms and retailers
o Annual Company Bonus
o Ongoing Education - we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
o You get to work with tried and trusted web-technology
o We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.
o Special Paternal Program - 4 months of paid paternity leave

What skills you will learn

• Advanced service design and delivery methodologies.
• Strategic project management and budget planning.
• Supplier and contract performance management.
• Cross-market rollout and localisation strategies.
• Effective communication in complex, multicultural environments.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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