d.velop:

• IT company
• Product company
• Family business since 1992

Job Summary: The IT Application Support 2nd Level role is responsible for ensuring a high level of customer satisfaction by handling incidents and service requests. You solve technical problems and advise on the configuration and installation of d.velop products. In addition, you also have general knowledge of IT topics such as infrastructure, operating systems and network. This role requires strong technical skills, friendly and calm communication and a good analytical approach.

Role-specific Responsibilities

These responsibilities cover different situations you might deal with. Don’t worry if you’re not familiar with all of them. If some of these responsibilities align with your experience, feel free to apply.

Technical Expertise:

• Solid knowledge of Windows Server and Windows Client.
• Understanding of TCP/IP, DNS, DHCP, and basic network protocols.
• Ability to write SQL queries, understand database models, and use MSSQL Management Studio.
• Experience in writing script code using PowerShell, Bash, or Groovy.
• Understanding of HTTP protocols, status codes, and basic web server configuration.
• Knowledge of various browsers and their behaviour.
• Ability to diagnose and resolve issues on both server and client sides.
• Understanding of security policies, firewalls, antivirus software, and secure configurations.
• Familiarity with principles and best practices of document management systems.

Day-to-day Responsibilities:

• Ensure high customer satisfaction and align actions accordingly.
• Handle incidents using our ticketing system Salesforce or manage events reported by our monitoring system.
• Analyze, identify, and fix root causes of defects using debugging techniques and tools.
• Utilize technical skills to resolve issues on customer systems.
• Coordinate with the development team or Service Delivery Managers when issues cannot be resolved independently.

Preferred Technologies (any that apply, you do not need to have experience or knowledge in all of them):

• Web servers: Apache, MS IIS.
• Networking: DNS, DHCP, Firewall, TCP/IP.
• DB: MSSQL, MySQL, PostgreSQL, Mongo DB.
• Operating Systems: Windows Server, Linux.
• Cloud: AWS, OTC.
• Scripting: Groovy, PowerShell, Bash
• CI/CD: Ansible, Terraform, GitLab/GitHub.
• Monitoring & RestAPI: Grafana, Postman, Runscope/Blazemeter
• German language is a plus

Benefits:

• Hybrid work
• Flexible benefits
• Other benefits (medical package, parking, extra holidays)

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