Amsterdam is Nexent Bank’s global headquarters and is the center from where trade and commodity finance, project finance, marine finance and banking relations are offered to customers all over the world. In Romania Nexent Bank mainly offers Retail banking products with the Card Avantaj Credit Card as its flagship product. Next to our HQ in the Netherlands and Retail Bank in Romania we have offices in Dubai, Germany, Malta, Switzerland and Turkey. We have around 900 employees worldwide.

Role Overview

The IT Contract Manager is responsible for the centralized coordination and administration of all ICT-related contracts within the bank, covering both IT and Business unit-initiated service agreements. This role ensures proper documentation, approval workflows, renewals, and compliance with internal and external regulatory requirements.

The role acts as a bridge between IT, Legal, ISM and Business units—ensuring that ICT vendor contracts are properly evaluated, approved, recorded, and monitored throughout their lifecycle. A strong focus is placed on standardization, audit readiness, and lifecycle transparency in line with DORA expectations.

Key Responsibilities

Here are the key functional responsibilities of an IT Contract Manager:

1.Contract Lifecycle Management

• Coordinate the full lifecycle of ICT-related contracts, including drafting, negotiation, approval routing, execution, renewal and termination (archiving).
• Ensure all contracts are registered in the central CMDB and relevant documentation (SLAs, Data Processing Agreements, DORA Addendums) is attached.
• Manage the contract renewal and termination tracking process, including proactive reminders and follow-up actions.

2.Procurement Coordination

• Work closely with the IT Support Manager to validate contract-related purchases and ensure they align with internal guidelines.
• Act as a liaison between Business/IT requesters and vendors to ensure requirements are clearly reflected in contractual documents.
• Support vendor comparison, price negotiations, and delivery terms in collaboration with stakeholders.

3.Regulatory & Compliance Alignment

• Ensure all ICT contracts comply with DORA obligations (e.g., risk classification, audit rights, exit strategies, service level commitments).
• Coordinate with ISM, Compliance, and Legal to review third-party risk assessments and integrate their feedback into the contracting process.
• Maintain version control and audit-proof documentation of all contract approvals and amendments.

4.Administration & Reporting

• Maintain an organized, centralized overview of all contracts in TopDesk (or similar systems), clearly linked to owners, departments, and expiration dates.
• Provide regular reporting on contract status, expiring agreements, renewal pipeline, and compliance indicators.

5.Continuous Improvement & Standardization

• Develop and maintain standard contract templates in coordination with Legal and Compliance.
• Identify process gaps and propose improvements to contract workflows, digital approvals, and documentation structure.
• Promote best practices and support internal teams in adhering to proper procedures.

Requirements

Education & Experience

• Bachelor’s degree in business administration, IT Management, or a related field
• 3–6 years of experience in contract management, vendor coordination, or procurement within a corporate or regulated environment
• Familiarity with ICT services, licensing models, and vendor relationship management
• Working knowledge of DORA, GDPR, or similar regulatory frameworks is a strong asset

Skills & Competencies

• Strong attention to detail and structured working style
• Excellent communication and stakeholder coordination skills
• Able to work across departments (IT, Legal, ISM, Compliance, Procurement)
• Proficient in contract management tools (e.g., TopDesk, CMDB)
• Ability to interpret contractual terms and flag risks/ambiguities
• Fluent in English (written and verbal)

Behavioural Competencies

• Accountability: Takes ownership of contract outcomes and timelines
• Collaboration: Works effectively with legal, compliance, and IT stakeholders
• Process Discipline: Ensures approvals and documentation follow the defined process
• Problem Solving: Can handle complex or delayed vendor negotiations with poise
• Regulatory Awareness: Applies a risk-aware mindset to contracting and renewal decisions

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