Technical Support & Troubleshooting
Provide first-line IT support for systems, networks, and software;
Respond to real-time issues and resolve disruptions quickly;
Escalate complex problems when needed;
IT Infrastructure Maintenance
Support servers, networks, and storage systems;
Perform regular system checks to ensure performance and availability;
Assist with backup and disaster recovery processes;
Software & Systems Support
Help with software setup, updates, and configurations;
Monitor performance and report issues;
Cybersecurity & Compliance
Follow security protocols and monitor system access;
Report potential risks or vulnerabilities;
Collaboration & Communication
Work closely with internal teams and external vendors;
Share updates, document issues and support operational staff;
Documentation & Reporting
Track incidents in ticketing systems;
Maintain system and equipment documentation;
Assist with performance and maintenance reports;
Gaming Equipment Setup & Maintenance
Set up, calibrate, and maintain gaming equipment (tables, cameras, monitors);
Perform preventive maintenance and troubleshoot faults;
Make sure equipment meets performance and compliance standards;
Technical Support & Repairs
Provide real-time support for live operations;
Handle repairs and coordinate with vendors when needed;
Compliance & Inventory
Ensure equipment meets regulatory and security standards;
Support audits and maintain inventory records;