About ATOSSATOSS Software SE is one of Germany’s most successful tech growth stories. As the market leader in Workforce Management Software, we help companies work more intelligently, creatively, and humanely optimizing the balance between profitability and people.We’re a rare company: according to Handelsblatt (10/24), just 309 public companies worldwide achieved over 20% return on sales for ten consecutive years. Only two are based in Germany and ATOSS is one of them.With 20 years of record-breaking growth, over €2 billion market cap, and listings in SDAX and TecDAX, we’re scaling globally and we’re growing.If you’re ready to drive impact in a high-performing B2B SaaS environment, this is your chance to elevate your career.The Person You areAt ATOSS, we hire for both character and skill, seeking individuals who embody resilience, a pioneering spirit, and the passion to grow.We Value Those WhoThink like entrepreneurs – taking ownership, pushing boundaries, and driving impact.Challenge the status quo – bringing fresh ideas and bold execution to the table.Thrive in change – seeing growth as a lifelong journey, both professionally and personally.The RoleThis role combines advanced technical support with project-based system configuration and integration. You would troubleshoot complex customer issues, document solutions, and act as the link between users and development. It also involves planning and delivering technical integration projects for customers ranging from SMEs to international companies.TroubleshootingYour Tasks: Provide our existing customers and partners with highly professional technical and specialist supportDocument, analyze and process complex customer problems and requestsDevelop and test appropriate solutionsBe the interface between users and developmentConfiguration & Project ManagementExciting projects in the area of technical integration of terminal hardware to our softwareVaried tasks in all sectors, from SMEs and DAX companies to international corporationsResponsibility for the planning, requirements analysis and implementation of challenging customer projectsAdvice on technical issues and application problemsIndependent project and schedule planning in an extremely collegial and motivated teamA working day without routineRegular assignments with our customers - remotelyYour SkillsIdeally Completed studies - in the technical or scientific fieldTechnical affinity, experience in the field of computer networkExperience in and enjoyment of direct customer contact, ideally in an advisory capacityTroubleshooting experience: Willingness to research complex software and IT systemsFluent German and very good English skillsAbility to communicate with different user groups (IT, HR)You work effectively and can set priorities3-5 years of professional experience in Microsoft WindowsEnvironment (Linux/Unix is an advantage)Our BenefitsOnboarding: HR Induction, Newbies-Day, Training for our internal products & Buddy-ProgramBenefits: meal vouchers, performance bonus, recommendation bonus, voluntary company bonus, free parking at our VOX Technology Park location in Timisoara, Bookster for bookworms, gaming rooms & rooftop access in TimisoaraCompany culture: flexibility through HYBRID working style (50% work from home), 23 vacations days from start, Diversity & Inclusion Team – culture talks, company event (Halloween/Christmas/ Summer party, team buildings), Barista corner in Timisoara, fresh fruit & sweets day after every release cycle, relocation package for those who wish to move to Timisoara/SibiuCareer and development: career model with Expert- & Leadership Track, LinkedIn Learning, German language course if department requires, Java and Scrum certificationsHealth Initiatives: medical subscription with a national-wide medical provider, 7Card for fitness activities, engagement events for employeesStability & Growth: Company listed on SDAX & TecDAX, with 19+ years of record-breaking revenue and a 30%+ EBIT margin. Certified Top Employer© for the 5th year in a row.2 locations in Romania: TIMISOARA – VOX Technology Park | Calea Torontalului nr 69 | building B and SIBIU Str. Nicolaus Olahus | No.5 | Business Center Sibiu | Building B | Ground FloorStandard contract: CIMAt ATOSS, great talent knows no limits. We welcome professionals from all backgrounds and empower their growth through an inclusive, skill focused environment.Join us and be part of a high-growth, future-focused company! Show more Show less