An exciting opportunity to join our client's team at a leading digital solutions provider. We are looking for an IT Help Desk professional to join this organization.

Responsibilities

• Act as Primary Point of Contact for calls, e-mails, and tickets within agreed service level agreements
• Escalate urgent incidents to standby agents
• Examine assigned tickets/problems, evaluating complexity, impact, and priority
• Provide Level 1 support as the single point of contact for ING users
• Log, categorize, prioritize, and triage incidents and service requests
• Resolve common issues such as password resets, VPN/Wi-Fi connectivity, O365/Teams/Outlook basics, print/scan, and standard application access
• Escalate and handover to L2/L3 teams with active ownership and follow-up
• Create and curate knowledge base articles, applying KCS practices for continuous improvement
• Provide monthly service reporting and optimization proposals
• Ensure compliance with GDPR, the romanianbanking security policies, and confidentiality agreements

Requirements

• Excelent Romanian and English skills both in written and speaking
• Potential or already excellent customer support skills
• Potential or already good technical skills in hardware/software troubleshooting and remote connectivity (3-6 month minimum- up to 1 year experience in a similar role)
• Team spirit
• Customer-centric mindset
• Familiarity with Windows/O365 fundamentals mandatory
• Nice to have
• VPN/network basics, and bank apps (all of them will be learned in the onboarding trainings as well)
• Ability to work in a bilingual environment (Romanian and English B1 or B2)
• Resilience and adaptability to rotational schemes and cross-training

Certifications

• Any certifications are nice to have

In addition to the salary, the company offers the following benefits

• Working days as Annual Vacation.
• 3 sick days per year, which are not carried over to the next year and that don’t require a medical certificate.
• Floating days (free days for every public holiday that falls during the weekend (not applicable to public holidays that always fall during the weekend, such as Easter)
• A seniority day is added every 3 years in the company
• Medical Insurance at Signal Iduna.
• Performance-based annual bonus prorated according to the number of worked months in a year.
• Access to an online benefit platform, with a 690 RON monthly allowance from which you can choose to invest in different wellbeing, financial or retail packages.
• Financial support for the birth of your child or unhappy events.
• Learning and development opportunities – budget allocated for certifications and/or trainings.

What is RSight®

RSight® is a next-generation recruitment solution, committed to the values of fairness, transparency, and human-centric hiring. RSight® aims to redefine recruitment, putting people and potential at the heart of every opportunity.

Application Instructions

Please submit your resume (mandatory) outlining your qualifications and interest in the position. Only candidates selected for interviews will be contacted.

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