Helpdesk Engineer - Europe & Romania Support

As part of our continued growth, we are looking for a skilled and motivated Helpdesk Engineer to join our Internal IT team.

This role will have primary responsibility for managing Helpdesk support for our Romania office, while also taking an active role in the coordination and delivery of IT support across Europe.

The position requires close day-to-day collaboration with the global Helpdesk team, with a strong and continuous working relationship with the Helpdesk team in Israel, which serves as a central IT hub.

Responsibilities

• Serve as the main point of contact for Helpdesk support in the Romania office
• Manage daily IT support operations for the Romania site, including onboarding, offboarding, and local IT coordination
• Work closely with the global Helpdesk team worldwide, with a particular focus on tight collaboration with the Israel Helpdesk team
• Provide first-line technical support via ticketing systems, email, chat, or in person
• Participate in shared Helpdesk responsibilities and regional coverage across Europe
• Troubleshoot and resolve hardware, software, endpoint, and network-related issues involving Microsoft 365, Azure AD, and corporate applications
• Perform user account management tasks such as access provisioning, password resets, and lifecycle management
• Collaborate with IT, Security, and Infrastructure teams to escalate and resolve complex issues
• Support conference room equipment and coordinate with local vendors as needed
• Maintain accurate IT inventory and asset tracking for the Romania office
• Follow IT processes, security policies, and SLA standards
• Provide off-hours support when required (evenings or weekends)

Requirements:

• Minimum of 3 years of experience in a Helpdesk or IT Support role in a medium to large organization
• Proven experience supporting both local and remote users
• Strong knowledge of Windows and macOS (basic Linux knowledge is an advantage)
• Hands-on experience with Microsoft 365, Azure AD (Entra ID), Microsoft Teams, and Jira or similar ticketing systems
• Experience with endpoint management tools such as Microsoft Intune or Jamf - Advantage
• Good understanding of networking fundamentals and corporate IT environments
• Strong troubleshooting and problem-solving skills
• High service orientation with excellent communication abilities
• Ability to work independently while being an integral part of a global Helpdesk team
• Experience in writing technical documentation and procedures
• Fluent English, written and verbal. Additional languages are an advantage

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