Role purpose
The role focuses on providing technical support to internal users, resolving daily IT incidents, and ensuring that systems and workstations operate smoothly so teams can work efficiently.
Responsibilities
IT Support and System Administration
• Manage user accounts, groups, and permissions in Active Directory
• Troubleshoot hardware, software, and network connectivity issues across the organization
• Deploy, configure, and maintain Windows workstations and business applications
• Monitor system performance and proactively identify potential technical issues
Operational Support
• Provide technical assistance to internal users and clearly explain solutions to both technical and non technical colleagues
• Document incidents and maintain the internal knowledge base
• Participate in after hours support rotation when necessary
Collaboration and Continuous Improvement
• Support the onboarding process for new employees by configuring accounts, hardware, and software access
• Collaborate with other IT teams on system implementations, updates, and security initiatives
• Contribute to improving internal IT processes and support procedures
Offer
• Competitive fixed salary
• Private medical insurance
• Career growth opportunities in an international team
• Professional work environment with additional perks
• 1 to 2 team building events per year during working days