We’re looking for a skilled IT Network Support Specialist to join our partner’s multinational team! If you have a passion for technology, excellent communication skills, and enjoy helping people, this role is for you!

What you’ll be doing:

• Serve as the first point of contact for customers seeking technical assistance via phone, email, or web portal.
• Provide first-line technical support to our client's customers via phone, email, and the client platform.
• Log, track, and update all incidents and requests in the helpdesk ticketing system, maintaining accurate and up-to-date records.
• Perform remote troubleshooting using diagnostic techniques, targeted questioning, and system analysis.
• Assist in the setup, configuration, and maintenance of servers, storage systems, desktops, audio-visual equipment, printers, software, and network infrastructure.
• Conduct fault diagnosis, collect and analyze system logs, and resolve technical issues in collaboration with system and equipment suppliers when necessary.
• Escalate unresolved or complex issues.
• Support network infrastructure activities including VPN connectivity, routing, switching, firewall configuration, and wireless deployments.
• Coordinate and manage third-party engineers for on-site troubleshooting at customer locations.
• Occasionally travel within the EU, as required for business needs (2–3 times per year).
• Work 8-hour shifts within the 09:00 to 21:00 window (2 shifts).
• On-site presence is required for this role. However, hybrid work arrangements may be possible depending on project and operational needs. Candidates must be based in Cluj-Napoca or within commuting distance.

Qualifications and Requirements:

• Bachelor’s degree in Computer Science, Telecommunications, Engineering, or equivalent experience (mandatory).
• 4+ years of experience in network support, infrastructure operations, technical support, NOC, or system administration environments.
• Good understanding of networking fundamentals: TCP/IP, VLANs, routing, switching, VPN technologies, firewalls, DNS, DHCP.
• Experience with enterprise networking equipment and technologies.
• Hands-on experience with Windows and/or Linux systems administration.
• Experience with virtualization technologies such as VMware vSphere, Hyper-V, KVM, or similar platforms.
• Basic experience with server infrastructure, storage environments, and hardware troubleshooting.
• Familiarity with ticketing systems, monitoring tools, and troubleshooting methodologies.
• Good communication skills in English and customer-oriented mindset.
• Ability to work independently and manage priorities in dynamic environments.
• At least one networking certification (CCNA, CCNP, Juniper JNCIP, AWS Advanced Networking) or equivalent professional experience in network engineering/support.

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