Your mission

Join our global IT Operations team as the first IT Engineer in our Cluj hub. You will be part of our international IT team while being the face of IT for our growing Cluj office, ensuring our team members have the tools and support they need to be productive. Working in a hybrid model, you’ll balance remote work with on-site presence to cover local IT needs, while contributing to global IT projects and playing a key role in scaling our operations as we grow.

Role

As an IT Operations Engineer, you will own the IT experience for the Cluj office while contributing to the global IT strategy. You will balance hands-on support with infrastructure management and project work. Our IT infrastructure is remote-first and cloud-based, with the physical landscape consisting primarily of Apple devices (MacBooks, iPhones, iPads), displays, and office equipment.

IT Support & Operations:

• Provide on-site support for the Cluj team and overall remote support for the whole client's team, resolving hardware and software issues

• Manage the lifecycle of IT assets (procurement, onboarding, offboarding, inventory)

• Administer SaaS applications and access management systems (Entra ID, Microsoft 365, Slack, Zoom)

• Ensure meeting rooms, Zoom Rooms, and AV equipment are always operational and ready for uses

Infrastructure & Projects:

• Manage office network infrastructure (wireless access points and basic networking)

• Contribute to global IT projects such as MDM migration, security rollouts, or automation

initiatives

• Develop and maintain automation scripts to improve efficiency and reduce manual tasks

• Create and maintain IT documentation and user guides

• Proactively identify areas for improvement in our IT processes and propose solutions

Your profile

Experience: 2-4 years in IT Operations, Systems Administration, or Helpdesk roles, OR equivalent demonstrated skills in IT infrastructure management.

If you have strong skills but less experience, we encourage you to apply. We value your abilities and service mindset over years in the role.

Must-Have Skills:

• Strong systems thinking and ability to troubleshoot technical issues

• Solid knowledge of macOS and iOS administration (we’re an all-Apple shop)

• Basic scripting skills (Bash, Python, or PowerShell) for automation and efficiency improvements

• Understanding of networking fundamentals (DNS, DHCP, VPN, Wi-Fi)

• Fluent in both Romanian and English (written and spoken)

• Strong customer service orientation and excellent communication skills

• Ability to work independently while collaborating with a remote team

AI-First Mindset: You’ll leverage AI tools daily to maximize your efficiency and automate

routine tasks.

Ownership: You’ll own your domain end-to-end. Your scope of ownership will be smaller

or larger depending on your level, but you’re expected to own it completely—from design to

delivery to maintenance. If you prefer to be told what to do, this isn’t the right environment for

you.

Nice to Have

• Experience with Mobile Device Management (MDM) solutions (Jamf, Kandji, or Intune)

• Experience with Identity Provider (IdP) management (Entra ID, Azure AD)

• Experience with wireless network configuration and troubleshooting

• IT certifications like Apple Certified Support Professional, CompTIA A+, or Microsoft certifications

• Experience supporting remote or distributed teams

What Sets Us Apart

• Own IT operations for a key office location with significant autonomy and impact

• Work in an AI-first company where using AI to solve problems is expected and encouraged,

not discouraged

• Collaborate with an international IT team that values automation and efficiency

• Develop your skills in a supportive environment with mentorship from experienced IT professionals

• Enjoy a growth-oriented culture where junior team members are given real responsibility

What we offer

• Medical insurance – Because your health and that of your family is our top priority. You’re covered!
• Holiday flat in Valencia – Dreaming of sunny days in Spain? Our company flat is ready for your next getaway.
• Gifts for special occasions – We love celebrating you! Expect thoughtful surprises on Easter, Women’s Day, Father’s Day, and more.
• Anniversary gifts – Each work anniversary is a milestone worth celebrating, and we’ll continue to mark every year you spend with us with a special gift.
• Team-building events – We value connection beyond work, offering engaging team experiences in great locations to inspire collaboration and fun.
• End of the year celebrations – We wrap up each year with a special celebration, filled with joy, laughter, and unforgettable moments.
• Day off on your birthday – Your special day is yours to enjoy, no work required!
• Monthly massage day – Treat yourself to a relaxing massage at the office once a month.
• Monthly themed lunch – Delicious food and great company – let’s keep sharing laughs and stories around the table each month.
• Community and social initiatives – We bring people together through activities like Bring Kids to the Office Day, donation drives, tree planting, sporting events, decorating the Christmas tree with your colleagues, celebrating new office openings, Principal33’s anniversary, Exchange Office, and more!
• Access to Udemy Learning Platform – We know growth matters, so you now have unlimited access to thousands of courses on Udemy. Develop your skills, anytime, anywhere!
• German Language Courses – We offer dedicated language courses to help you develop your German skills, supporting both personal and professional growth.
• SAP Courses – We’re preparing to launch specialized SAP training sessions to support your professional development and boost your expertise in this valuable field.
• Personal & Professional Growth – We support your development through masterclasses with experienced trainers and are open to investing in courses and training that help you grow.

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