Your day to day:

The Agent L2 VKD has the role of providing IT services in the area of Support Services for Business Systems/Applications.

With these activities you will have a great impact on our business:

• Receive incidents and issues via phone, email or ticketing system on all supported Kabel Germany applications with the goal of providing direct customer resolution or functional escalation to responsible 2nd Level teams if they cannot be resolved on first contact.
• Business impact assessment (define ticket severity) and incident resolution process (ticket ownership)
• Ensure fulfillment of Service Level Agreements
• Record actions taken and resolution offered in the relevant ticketing system
• Perform ticket monitoring as per internal procedure
• Identify and suggest possible improvements to procedures

With these skills you are a great candidate:

• Strong reporting and analytical skills
• Customer service oriented.
• Support and maintenance analysis
• Must have good analysis and troubleshooting skills
• Must have good verbal and written communication skills
• IT troubleshooting systems analysis skills
• German language C1

Sounds like the perfect job? We've got even more to offer:

• Hybrid way of working
• Medical and dental services
• Life and hospitalization insurance
• Dedicated employee phone subscription
• Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/ VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget.
• Special discounts for gyms and retailers
• Annual Company Bonus
• Loyalty Programme
• Ongoing Education - we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology
• Getting in on the ground floor of a technology changing company
• We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.
• Special Paternal Program - 4 months of paid paternity leave

We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.
Worried that you don't meet all the desired criteria exactly? We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. So, if you're excited about this role but your experience doesn't align exactly with every part of the job advert, we encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.
#_VOIS