Undelucram.ro on behalf of:
Evolve Today
Join our partner, a global technology leader known for developing advanced solutions that drive efficiency, sustainability, and innovation across key industries worldwide. This is an environment where cutting-edge engineering, energy-efficient technologies, and long-term impact come together — a place where innovation is lived, not just stated.
You will be part of a mature, stable, and people-centric ecosystem, with well-defined processes, strong collaboration, and a culture that values quality and continuous improvement. If you want a role where your work truly matters, and user experience is a priority, this opportunity is for you.
We are looking for an IT Service Desk Analyst with a passion for structure, clarity, and knowledge management — someone who will help optimise the global Knowledge Base and enhance the ServiceNow user experience.
Why this role?

• Your work will directly impact how thousands of colleagues across EMEA find and use IT knowledge every day.
• You'll operate in a stable, international, people-focused environment with clear processes and strong team support.
• Remote flexibility — work from wherever you do your best thinking.
• Full-Time Employment Contract
  

If you’re looking to join a stable, international, people‑focused environment, we encourage you to apply.
Key Responsibilities

• Govern, maintain, and improve content within the end-user and IT Knowledge Base
• Follow up on feedback related to knowledge articles and ensure continuous improvement
• Identify knowledge gaps, propose enhancements, and support knowledge quality initiatives
• Evaluate user experience across the ServiceNow platform: identify bugs, usability or accessibility issues, and contribute to solutions
• Communicate effectively with internal teams to ensure information is accurate, clear, and up to date
  

Requirments

• Minimum 2 years of experience in IT Service Desk, IT Support, Knowledge Management, or a related role
• Technical education or relevant IT background
• Hands-on experience with IT Service Desk or IT Site Support is a strong advantage
• Familiarity with ServiceNow or similar ITSM platforms is a plus
• Strong English communication skills — written and spoken, used daily
• Ability to collaborate with multiple stakeholders and communicate clearly across teams
• Structured thinking, attention to detail, and a strong sense of end-user experience
• Proactive, reliable, self-driven — someone who takes ownership and follows through

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