We are looking for an IT Service Desk Specialist to provide first-line technical support and ensure smooth day-to-day IT operations.You will:Handle incidents and service requests via ticketing systems, troubleshooting issues and escalating when neededProvide technical support for hardware, software, and network-related problemsManage user accounts and permissions in Active Directory and Exchange (mailboxes, groups, access rights)Communicate clearly with users, offering guidance and updates throughout issue resolutionDocument incidents, actions, and solutions to support knowledge sharingCollaborate with internal IT teams to identify recurring issues and improve service qualityWe Offer:Naturally, you will receive a salary that matches your work experienceMeal ticketsPrivate medical subscription20% discount on all vidaXL productsVacation vouchersDiscount on ESX SubscriptionMassage at the officeOpportunities to develop yourself23 vacation days per yearWe Ask:Experience in an IT support or service desk roleFamiliarity with ticketing systems (e.g., Jira Service Management or similar)Experience with Active Directory and Exchange administrationGood knowledge of Microsoft tools (Teams, Outlook); Atlassian tools (Jira, Confluence) are a plusStrong English communication skills (written and spoken)Customer-focused mindset and problem-solving attitudeWillingness to work in a 24/7 shift environment (including nights, weekends, and holidays)Why vidaXLvidaXL is a major player in the ever-growing world of e-commerce. Since the foundation in 2006, vidaXL is pushing global growth serving millions of customers with a vast selection of products for every aspect of their lives. The bold and down-to-earth approach makes the vidaXL team unique. The combination of embracing challenges, taking chances, and trying new things every day enables the success.We believe in our people, and we love to invest in their personal growth. We offer the freedom to seize opportunities, thrive, and grow alongside a global e-commerce leader Join us to growXL!Want to join us? We look forward to your application! For more information, contact our Talent Advisor: Bianca Buzoianu.* An assessment will be part of our recruitment process All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Show more Show less