Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world. We are a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Serving clients in more than 120 countries, we drive innovation to improve the way the world works and lives. We focus equally on employees’ development by creating a culture of excellence and offering extensive training programs that support professional growth.
Key Responsibilities:

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• Receives and logs internal and/or external customer problem/request/issue and ensures proper documentation.
  
• Performs customer request/problem identification and follows defined procedures to resolve correctly.
  
• Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution.
  
• Performs incident notification and escalation to ensure problems/requests/issues are communicated effectively and receive proper management attention.
  
• Develops and maintains knowledge of customer specific business environment.
  
• Develops and maintains an understanding of customer Service Level Agreements and department’s/product’s key performance requirements.
  
• Develops and maintains product knowledge, industry knowledge, and business and professional skills by participating in on-the-job training and classroom training.
  

Requirements:

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• Customer Interaction Handling
  
• Problem Solving & Escalation Management
  
• Data Quality
  
• Service Level Agreement understanding/handling
  
• Organization skills, attention to detail and follow through to resolve any outstanding issues
  
• Good technical aptitude with an ability to learn quickly
  
• Fluent in French language
  
• Upper Intermediate English level
  
• Time management and administrative skills
  
• Written and verbal communication skills: manages internal communications and external/client communications
  
• Discretion, professionalism, confidentiality and judgment
  
• Computer literacy and working knowledge of Microsoft Office
  
• Ability to operate office equipment (printer, phone, photocopier, etc.)
  
• Team player with interpersonal and conflict management skills
  
• Self-Motivated, positive attitude and approach.
  
• Flexibility to take on additional responsibility and tasks when required.
  

What we offer:

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• Home working and flexible working hours
  
• Benefits packages (employee discounts and rewards, healthcare program, insurance, cafeteria, language bonus, etc.)
  
• Training packages in various technologies with certifications, language courses
  
• Over-time work and on-call compensation
  
• International teams and multilingual environment
  
• Relocation support and assistance
  

 
Benefits

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  Performance bonus
  
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  Medical subscription
  
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  Dental subscription
  
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  Medical insurance
  
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  Extra days off
  
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  Flexible work schedule
  
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  Meal vouchers