Main Responsibilities:

• Manage user requests and IT incidents using the internal ticketing system, ensuring strict adherence to established Service Level Agreements (SLAs).
• Conduct Root Cause Analysis (RCA) after major or recurring incidents to identify and implement permanent solutions. Provide local, hands-on troubleshooting for standard hardware (computers, laptops, printers, scanners) as well as specialized factory peripherals (e.g., barcode scanners, label printers like Zebra, handheld RF terminals).
• Act as the local "hands and eyes" for basic network troubleshooting, including LAN/WLAN connectivity, patching cables, and switch port verification.
• Manage PC setup, OS deployment, and application installation for employees using automated deployment tools (e.g., WDS with MDT).
• Administer Mobile Device Management (MDM) platforms to secure and manage company devices (knowledge of Workspace One and Soti is highly appreciated).
• Oversee user access, credential management, and security solutions, including Two-Factor Authentication (2FA) implementation (Cisco DUO preferred).
• Administer user accounts and policies within Active Directory, including Group Policy Objects (GPOs).
• Provide support and administration for cloud collaboration tools via the Google Admin platform.
• Develop and implement scripts or utilize automation technologies to streamline routine local IT tasks.
• Assist with the IT onboarding and offboarding process for new and departing users.
• Maintain an accurate and up-to-date inventory of all IT hardware, software, and software licenses.

Benefits:

• Coffee and tea;
• Once a week, fruits and sweets;
• Daily lunch assured at our canteen;
• Free transportation;
• Meal tickets;
• Medical services in copayment;
• Performance bonus;
• Loyalty bonus;
• Professional working environment;
• Dedicated programs for personal and professional development.