Key Responsibilities

• Install, configure, and maintain computer hardware, peripherals, and mobile devices.
• Manage and support device inventory, lifecycle, and user access across multiple platforms.
• Monitor, troubleshoot, and resolve network connectivity issues (LAN/WAN/Wi-Fi).
• Administer IT infrastructure components, including servers, switches, routers, and firewalls.
• Assist in implementing and maintaining cybersecurity measures and access controls.
• Support end-users with technical issues, system updates, and device configuration.
• Collaborate with vendors and service providers to procure and maintain IT equipment.
• Maintain documentation for IT systems, configurations, and support procedures.
• Participate in infrastructure upgrades, deployments, and IT improvement initiatives.
  

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 2–3 years of experience in IT support, systems administration, or network management.
• Strong understanding of Windows and macOS environments, device management tools, and networking fundamentals.
• Experience with Active Directory, Microsoft 365, or similar enterprise systems.
• Familiarity with virtualization, cloud platforms, and data backup solutions is a plus.
• Excellent problem-solving skills, attention to detail, and customer service orientation.
  

Ideal Profile

• Positive, energetic, and enthusiastic, with a can-do attitude.
• Involved and dedicated, taking ownership from start to finish.
• Curious and self-driven, actively seeking information, exploring new technologies, and investing time and effort to understand both the company’s solutions and the client’s business context.
• Detail-oriented and well-organized, able to coordinate multiple stakeholders and deliver within deadlines.

Show more
Show less