As an IT Analyst, you will provide specialized technical support for an enterprise email security platform, working directly with email security technologies and advanced technical investigations. The role involves incident analysis, troubleshooting, log investigation, and cross-functional collaboration within a complex, security-focused environment.

Responsibilities

• Manage and investigate technical support cases related to email security incidents
• Analyze API requests and responses using tools such as Postman, based on technical documentation (no coding required)
• Execute and interpret basic SQL queries to identify root causes of issues
• Perform system log analysis to detect errors, abnormal behavior, or potential security incidents
• Troubleshoot integration issues within Microsoft 365 and Google Workspace environments
• Collaborate with internal engineering and product teams; escalate complex cases when necessary
• Ensure timely and effective resolution of security-related incidents

Required Skills:

• Previous experience in support
• Strong technical background
• Previous work in supporting API logs, troubleshooting
• Previous work in supporting databases, SQL, logs, troubleshooting
• Good knowledge of Python, JavaScript/TypeScript
• Great English Skills
• Available to work afternoon and night shifts

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