For our location in Rădăuți!

City: Radauti (RO) Contract Type: Full-time Job-Code: 6347 Department: IT

Our requirements:

University degree in IT

Knowledge of Windows operating systems (client)

Basic knowledge of networking (LAN/WLAN, VLAN) and mobile devices (primarily iOS)

Basic understanding of IT security and data protection

Printers and peripheral devices

Experience with ticket systems (ServiceNow)

Advanced German and English language skills (spoken and written)

Strong service orientation and customer focus

Willingness to learn new technologies (e.g., AI tools)

Your responsibilities:

Receiving and handling IT requests or problems via telephone (German, Englishand Romanian) and the ticket system

Resolving standard issues (e.g., software errors/installations, printer problems, password resets)

Forwarding complex cases to internal 2nd or 3rd level support

Documenting all processes and ensuring compliance with SLAs

Proactive communication with users to ensure high service quality

We offer:

Attractive salary and Easter/Christmas/Holiday bonuses

Meal tickets

Private medical insurance

Trasport paid by the company

Personal and professional development programs

Sports benefits: access to fitness gyms, football, tennis courts, swimming pools, padbol

Your Contact

Hanelore Terna-Harand, HR, T +40 372 438 141