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IT Support Desk Specialist - Full-Time-Radauti

Adaugat: Azi

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Companie :
Egger
Functia Jobului :
Meserii & servicii
Industrie :
Retail, moda si bunuri de larg consum
Locatie :
Radauti
Nivel experienta :
Junior
Vechime :
1 - 2 ani
Descriere:


For our location in Rădăuți!

City: Radauti (RO) Contract Type: Full-time Job-Code: 6347 Department: IT

Our requirements:


University degree in IT


Knowledge of Windows operating systems (client)


Basic knowledge of networking (LAN/WLAN, VLAN) and mobile devices (primarily iOS)


Basic understanding of IT security and data protection


Printers and peripheral devices


Experience with ticket systems (ServiceNow)


Advanced German and English language skills (spoken and written)


Strong service orientation and customer focus


Willingness to learn new technologies (e.g., AI tools)


Your responsibilities:


Receiving and handling IT requests or problems via telephone (German, Englishand Romanian) and the ticket system


Resolving standard issues (e.g., software errors/installations, printer problems, password resets)


Forwarding complex cases to internal 2nd or 3rd level support


Documenting all processes and ensuring compliance with SLAs


Proactive communication with users to ensure high service quality


We offer:


Attractive salary and Easter/Christmas/Holiday bonuses


Meal tickets


Private medical insurance


Trasport paid by the company


Personal and professional development programs


Sports benefits: access to fitness gyms, football, tennis courts, swimming pools, padbol


Your Contact


Hanelore Terna-Harand, HR, T +40 372 438 141


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