Cerinte:

• Studii universitare în IT

• Cunoștințe despre sistemele de operare Windows (client)

• Cunoștințe de bază despre rețele (LAN/WLAN, VLAN) și dispozitive mobile (în principal iOS)

• Cunoștințe de bază despre securitatea IT și protecția datelor

• Imprimante și periferice

• Experiență cu sistemele de ticketing (ServiceNow)

• Cunoștințe avansate de limba germană (vorbit și scris)

• Orientare puternică către servicii și client

• Dorință de a învăța noi tehnologii (de exemplu, instrumente de inteligență artificială)

Our requirements:

• University degree in IT

• Knowledge of Windows operating systems (client)

• Basic knowledge of networking (LAN/WLAN, VLAN) and mobile devices (primarily iOS)

• Basic understanding of IT security and data protection

• Printers and peripheral devices

• Experience with ticket systems (ServiceNow)

• Advanced German language skills (spoken and written)

• Strong service orientation and customer focus

• Willingness to learn new technologies (e.g., AI tools)

Your responsibilities:

• Receiving and handling IT requests or problems via telephone (German, English and Romanian) and the ticket system

• Resolving standard issues (e.g., software errors/installations, printer problems, password resets)

• Forwarding complex cases to internal 2nd or 3rd level support

• Documenting all processes and ensuring compliance with SLAs

• Proactive communication with users to ensure high service quality

We offer:

• Attractive salary and Easter/Christmas/Holiday bonuses

• Meal tickets

• Private medical insurance

• Trasport paid by the company

• Personal and professional development programs

• Sports benefits: access to fitness gyms, football, tennis courts, swimming pools, padbol