For our location in Rădăuți!

City: Radauti (RO) Contract Type: Full-time Job-Code: 6347 Department: IT

Our requirements: 

University degree in IT 

Knowledge of Windows operating systems (client) 

Basic knowledge of networking (LAN/WLAN, VLAN) and mobile devices (primarily iOS) 

Basic understanding of IT security and data protection 

Printers and peripheral devices 

Experience with ticket systems (ServiceNow) 

Advanced German language skills (spoken and written) 

Strong service orientation and customer focus 

Willingness to learn new technologies (e.g., AI tools) 

Your responsibilities: 

Receiving and handling IT requests or problems via telephone (German, English and Romanian) and the ticket system 

Resolving standard issues (e.g., software errors/installations, printer problems, password resets) 

Forwarding complex cases to internal 2nd or 3rd level support 

Documenting all processes and ensuring compliance with SLAs 

Proactive communication with users to ensure high service quality 

We offer: 

Attractive salary and Easter/Christmas/Holiday bonuses 

Meal tickets 

Private medical insurance 

Transport paid by the company 

Personal and professional development programs 

Sports benefits: access to fitness gyms, football, tennis courts, swimming pools, padbol 

Your Contact

Hanelore Terna-Harand, HR, T +40 372 438 141