Undelucram.ro on behalf of:
EGGER Romania
For our plant in Radauti!
Our requirements:

• University degree in IT
• Knowledge of Windows operating systems (client)
• Basic knowledge of networking (LAN/WLAN, VLAN) and mobile devices (primarily iOS)
• Basic understanding of IT security and data protection
• Printers and peripheral devices
• Experience with ticket systems (ServiceNow)
• Advanced German language skills (spoken and written)
• Strong service orientation and customer focus
• Willingness to learn new technologies (e.g., AI tools)
  

Your responsibilities:

• Receiving and handling IT requests or problems via telephone (German, English and Romanian) and the ticket system
• Resolving standard issues (e.g., software errors/installations, printer problems, password resets)
• Forwarding complex cases to internal 2nd or 3rd level support
• Documenting all processes and ensuring compliance with SLAs
• Proactive communication with users to ensure high service quality
  

We offer:

• Attractive salary and Easter/Christmas/Holiday bonuses
• Meal tickets
• Private medical insurance
• Trasport paid by the company
• Personal and professional development programs
  

Sports benefits: access to fitness gyms, football, tennis courts, swimming
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