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IT support Help Desk Agent

Companie Verificata

Adaugat: 3 săptămâni în urmă

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Companie :
INFOSYS BPM LIMITED - BENGALURU - SUCURSALA BUCURESTI
Functia Jobului :
Inginerie & tehnologie
Industrie :
IT si telecomunicatii
Locatie :
Bucuresti
Tip job :
Program Full Time
Nivel experienta :
Nivel mediu
Vechime :
1 - 2 ani
Descriere:

Your workday will just fly by as you will:
You will work closely with our client in executing the pre-defined activities in the stream of IT Level 1 helpdesk support;
The job begins when the Client user reaches you in the form of call, chat or email to for a technical issue. You will be required to verify basic information and then address the issue;
You will need to close the issue based on the pre-determined options given for the same. The issues that cannot be resolved are escalated to the next higher level.
Requirements:

  • Experience in Helpdesk /Service Desk;
  • Technical Qualification preferred;
  • Good knowledge and experience in ticketing procedure, prioritization of tickets, experience on common; ticketing tools – Service Now, BMC Remedy, etc;
  • Good level of English Language;
  • Understanding of common computer hardware and common technical terminology.


Infosys esteems you as we provide:

  • Long-term and stable cooperation;
  • Organized training sessions during the first weeks and further upskilling courses (online, with our experts);
  • 22 paid vacation days in the first year plus 2 more paid vacation days starting with the second year;
  • Private medical insurance;
  • Benefit platform;
  • Opportunity to grow and learn;
  • Teamwork in a multicultural environment.

Sfaturi de siguranta

  • Nu trimiteti niciodata BANI in avans sau acte de identitate pentru aplicarea la un loc de munca. Nu trimiteti bani in avans pentru promisiuni de angajare sau alte oferte similare.
  • Daca aveti impresia ca acest anunt nu este real, va rugam sa il raportati apasand butonul "Raporteaza Job"
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