As the IT Support Specialist you’ll be exploring all corners of our digital landscape. You’ll be involved in providing technical support to our team, collaborating with our experienced tech professionals to optimize our processes, and contributing to the development and implementation of automation solutions.

Job Title: IT Support Specialist

Contract Type: Permanent

Type of Work: Full-time

Location: Remote or hybrid

Work Schedule: Monday to Thursday: 15:00 – 00:00, Friday: 16:00 – 22:00 EEST

Salary Range: 4.000 – 5.500 RON net monthly, depending on your skills and experience

Reporting to: Chief Technology Officer

Main responsibilities:

● Provide remote technical support to our colleagues and partners via email and chat

● Coordinate with other team members on more complex cases

● Provide software support for internal tools, helping colleagues get the most out of our systems

● Troubleshoot basic hardware issues, arranging repairs or replacements when necessary

● Pull data and generate automated reports to support team insights and decision-making

● Own larger projects, where you have the freedom to try out new things and make a difference

● Install software on colleagues’ PCs as needed

● Track and maintain an overview of software licenses

Key competencies:

● Previous experience in end-user technical support

● Strong problem-solving skills with experience in software and basic hardware support

● Excellent logic and deduction abilities

● Self-organization and time management skills

● Comfortable working with data in tools like Google Sheets or Excel

● Proactive approach with a focus on quality and efficiency

● Strong English skills, both written and spoken

Nice to have:

● Familiarity with CRM and automation tools

● Previous experience with VoIP systems or working in a call center environment

Personality traits:

● Passionate about technology with a genuine enthusiasm for staying updated on industry trends

● Eager for continuous learning, actively seeking out opportunities to acquire new skills

● Demonstrates curiosity and creativity, approaching problem-solving with an innovative mindset

● Logical thinker with strong analytical skills

● Positive and solution-oriented mindset

● Flexible and adaptable, able to thrive in a fast-paced work environment

What we offer:

● Competitive salary – 4.000 – 5.500 RON net monthly

● Private medical insurance

● Professional development opportunities, backed by an annual training budget

● Employee well-being programs

● Team building events

About us:

If you thrive in a fast-paced environment where no two days are the same, and you’re excited to work with tools like Zapier, Jotform, Hubspot, and more, Monefy could be the perfect fit. We’re all about results and efficiency, helping businesses scale by automating what matters, and you’ll have plenty of opportunities to learn and grow with us.

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