Job Description
Join an international organization from the retail/logistics sector, operating a modern warehouse infrastructure supporting large-scale distribution operations. The company focuses on maintaining high operational standards, ensuring business continuity, and minimizing downtime in a dynamic logistics environment.
In this role, you will act as a hands-on IT Support Specialist responsible for maintaining and supporting on-site IT infrastructure, warehouse systems, and end-user environments.
You will work closely with international 2nd and 3rd line support teams, ensuring smooth operations of critical systems. This position requires a practical professional who is comfortable working on-site with hardware, network, and warehouse systems in a fast-paced logistics environment.
Start | ASAP (May 2026)
Working hours | 3-shift system (06:00–14:00 / 14:00–22:00 / 22:00–06:00), 6 days per week
Employment type | B2B Contract (1 FTE)
Your Responsibilities

• Managing and maintaining warehouse IT ecosystem, including RF scanners (Point Mobile), PDA devices, and industrial printers (Zebra)
• Configuring, issuing, and supporting devices using MDM systems (SOTI, PMDM)
• Performing first-line support for warehouse and transport systems (WMS, TMS), including issue verification and escalation
• Diagnosing and resolving hardware, network, and infrastructure issues in on-site environments
• Supporting LAN infrastructure (Cisco), including physical troubleshooting and cooperation with 2nd line support
• Maintaining and troubleshooting security systems such as CCTV (Hikvision) and access control systems
• Supporting business users, including Active Directory account management, password resets, and workstation preparation
• Managing IT asset lifecycle using asset management tools (Snipe-IT)
• Monitoring and supporting environmental systems (temperature and humidity sensors)
• Documenting all activities and incidents in Jira in line with internal standards
• Maintaining up-to-date network and infrastructure documentation, including changes in cabling and VLANs
  

Our Requirements

• Fluent Romanian (mandatory for on-site work)
• Communicative English (B1/B2) for cooperation with international teams
• Hands-on experience in IT support in on-site environments (hardware, network, infrastructure)
• Experience with LAN networks (preferably Cisco) and basic troubleshooting
• Experience with end-user support and Active Directory
• Ability to work with warehouse devices such as scanners, printers, and mobile terminals
• Experience with ticketing systems (e.g. Jira) and documentation practices
• Understanding of logistics or warehouse environments will be a strong advantage
• Ability to work in a shift-based system (3 shifts, 6 days per week)
• High level of ownership, independence, and attention to detail
  

Benefits

• Internal Mobility Program – enjoy many opportunities for career growth, job rotations, diversity of projects & technologies
• Referral Program – enjoy cooperation with your colleagues and get a bonus!
• 5/10 Years NATEK Club – we offer long-term cooperation and celebrate each fifth-year cooperation anniversary with gifts
• NATEK CSR Events & team buildings – enjoy our values: accountability, partnership and expertise and #workITwithus
• Education – benefit from our know-how, learning courses and certificates and IT events – be part of the community of leaders of the industry and take part as a speaker or a visitor
• Multisport
• Technical and Personal training
• Language courses
  

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