Responsibilities:

• Serve as the first point of contact for customers seeking technical assistance over the phone or email;
• Perform remote troubleshooting through diagnostic techniques and pertinent questions;
• Determine the best solution based on the issue and details provided by customers;
• Walk the customer through the problem-solving process;
• Direct unresolved issues to the next level of support personnel;
• Provide accurate information on IT products or services;
• Record events and problems and their resolution in logs;
• Follow-up and update customer status and information;
• Pass on any feedback or suggestions by customers to the appropriate internal team;
• Identify and suggest possible improvements on procedures.

Schedule: We are working in morning, afternoon and night shifts.
We are looking for an IT Support Technician to join our team in Iasi in order to provide fast and useful technical assistance on computer systems.
What we think you’ll need to be successful:

• Good French spoken and written skills;
• Good English spoken and written skills;
• Ability to integrate and work in a team;
• Solution focused and outside the box type of mentality;
• Ability to adapt fast to new scenarios;
• Excellent client-facing skills;
• Availability to work in shifts;
• Ability to diagnose and resolve basic technical issues.

Feel IT Services is an IT services company that provides software development services, 24/7 service desk and cyber security penetration tests.

The headquarters of the company are based in Paris, while our skilled engineers are located in Iasi, Romania and Chisinau, Moldova.

Our Customers are mostly from Europe, UK and the US, and can be large International groups & corporations or SME, IT System Integrators & Managed services operators, Independent Software Vendors and Startups.

Our mission is to help our customers to become more profitable in their IT projects.

We develop a healthy culture based on: Quality, Flexibility, Transparency and Respect.