Work where work matters.

We are a global technology group built for what's next, offering high calibre professionals the platform for high stakes work, the kind of work that defines an entire career. When you join us, you're not just taking on projects, you're solving problems that don't even have answers yet.

You will join an exclusive roster of talent that global leaders, including Google, Snap, Diageo, PayPal, and Jaguar Land Rover call when deadlines seem impossible, when others have already tried and failed, and when the solution absolutely has to work.



Forget routine consultancy. You will operate where technology, design, and human behaviour meet to deliver tangible outcomes, fast. This is work that leaves a mark, work you'll be proud to tell your friends about.

We are looking for an Internal IT System Coordinator to act as a technical escalation point for our Service Desk.

We look for people who embody:

Innovation to solve the hardest problems.

‍Accountability for every result.

‍Integrity always.

About The Role

● Service Desk Oversight: Own the service desk queue, triage, and ticket quality while setting and maintaining support standards and SLAs.

● Escalation Management: Act as the primary technical escalation point for tickets exceeding first-line capability, ensuring consistent, high-quality end-user support across the team.

● Platform Administration: Administer and maintain core platforms, including Google Workspace, GCP, JumpCloud, Slack, and similar SaaS tooling.

● Infrastructure Leadership: Lead system improvements, upgrades, and infrastructure projects to ensure our modern, scalable environment remains robust.

● Automation & Efficiency: Identify and drive automation and process efficiencies to streamline internal workflows.

● System Health & Compliance: Own documentation, runbooks, and system health monitoring while leading incident response and root cause analysis.

● Leadership Ethos: Embody the Qodea leadership ethos through supportive management of the support desk and by actively championing a culture of innovation and accountability.

● Security & Governance: Establish and maintain the systems that protect the organization from threats and downtime, aligned with global standards.

What Success Looks Like

● Technical Expertise: Demonstrated hands-on systems administration experience within cloud and SaaS-based environments.

● Compliance Awareness: Strong understanding of key compliance and security frameworks relevant to IT administration, including GDPR, ISO 27001, and Cyber Essentials Plus.

● Communication: Fluent English, both written and verbal, with the ability to provide clear technical guidance.

● Problem Solving: Excellent analytical skills with a proven track record of resolving complex technical issues.

● Team Oversight: Experience operating as a senior individual contributor with the ability to mentor and oversee the work of junior team members.

● Certification: Essential Google certification (or the ability to obtain it promptly).

Our Benefits

We believe in supporting our team members both professionally and personally. Here's how we invest in you:

Compensation and Financial Well-being

• Competitive base salary
• Discretionary company bonus scheme
• Employee referral scheme
• Meal Vouchers

Health and Wellness

• Health Care Package
• Life and Health Insurance

Work-Life Balance and Growth

• Bookster
• 28 days of annual leave
• Floating bank holidays
• An extra paid day off on your birthday
• Ten paid learning days per year
• Flexible working hours
• Sabbatical leave (after 5 years)
• Work from anywhere (up to 3 weeks per year)
• Industry-recognised training and certifications
• Bonusly: employee recognition and rewards platform
• Clear opportunities for career development
• Length of Service Awards
• Regular company events
  

Diversity and Inclusion

At Qodea, we champion diversity and inclusion. We believe that a career in IT should be open to everyone, regardless of race, ethnicity, gender, age, sexual orientation, disability, or neurotype. We value the unique talents and perspectives that each individual brings to our team, and we strive to create a fair and accessible hiring process for all.

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