IT Technical Support Engineer

We’re looking for a skilled IT Technical Support Engineer to join our team! If you have a passion for technology, excellent communication skills, and enjoy helping people, this role is for you.

What you’ll be doing:

·      Serve as the first point of contact for customers seeking technical assistance via phone, email, or web portal.

·      Provide first-line technical support to our client's customers via phone, email, and the client platform.

·      Log, track, and update all incidents and requests in the helpdesk ticketing system, maintaining accurate and up-to-date records.

·      Perform remote troubleshooting using diagnostic techniques, targeted questioning, and system analysis.

·      Assist in the setup, configuration, and maintenance of servers, storage systems, desktops, audio-visual equipment, printers, software, and network infrastructure.

·      Conduct fault diagnosis, collect and analyze system logs, and resolve technical issues in collaboration with system and equipment suppliers when necessary.

·      Escalate unresolved or complex issues

·      Coordinate and manage third-party engineers for on-site troubleshooting at customer locations.

·      Occasionally travel within the EU, as required for business needs (2–3 times per year).

·    Work 8-hour shifts within the 09:00 to 21:00 window. Hybrid work model, with occasional presence at the Cluj-Napoca office (candidate must be based in Cluj-Napoca or within commuting distance).

What we’re looking for:

·      Bachelor’s degree in Computer Science or equivalent, or relevant experience.

·      2–3 years of experience in IT operations or technical support environments.

·      Solid understanding of networking fundamentals, including TCP/IP, routing basics, VPNs, and firewalls.

·      Hands-on experience with Windows and/or Linux operating systems, including basic administration.

·      Experience with virtualization technologies (VMware vSphere or Microsoft Hyper-V).

·      Basic experience with server hardware and infrastructure environments.

·      Familiarity with ticketing systems and troubleshooting methodologies.

·      Good communication skills in English and a customer-oriented mindset.

·    Ability to work independently, prioritize tasks, and perform under pressure

Nice to have/ considered a plus:

·      Experience with enterprise network equipment (Huawei, Fortinet) and wireless infrastructure.

·      Knowledge of cloud platforms (Azure, AWS, Alibaba Cloud, Huawei Cloud).

·      Experience with storage and SAN/NAS systems (Brocade, Synology, NetApp, etc.).

·      Exposure to network monitoring and diagnostic tools (Wireshark, TCPDump, PerfMon, etc.).

·      Basic scripting/automation skills (PowerShell, Bash).

·      Experience with CCTV/surveillance systems (e.g., Hikvision).

·      Familiarity with advanced virtualization platforms (KVM, Citrix).

·      Relevant certifications (CCNA, CCNP, VMware, Microsoft, cloud certifications).

Why work with us?

·      Exposure to modern, high-performing work practices

·      Attractive salary package

·      Flexible schedule and remote work policy

·      Premium private healthcare services

·      Meal tickets

·      Relaxed and friendly atmosphere

·      Career growth opportunities in a professional environment

Note: By applying to this job, you agree that your personal data will be processed by Neusoft and may be shared with Neusoft’s partners for recruitment purposes, including but not limited to profile evaluation, interviews, and technical assessments, in compliance with applicable data protection laws.

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