Responsabilities:

• Provide Technical Support service for users to ensure business objectives.
• Perform IMAC (install, move, add, change) activities for Microsoft products.
• Preparing documentation for technical solution implemented.
• Perform on-site activities.
• Hardware maintenance for laptops, desktops and servers.
• Configuration and maintenance of printers, video projectors, display-wall systems.
• Approaches and solves requests arrived via the dedicated support channels.
• Build, assimilate, implement, audit and improve working procedures.
• Communicating with Customers via phone, email or Zoom/WebEx/Teams.
• Act as Internal IT support person.
• Management of hardware equipment under official maintenance of the vendors.
• Give feedback to customers on incidents.
• Providing Level, Level 2 and Customer Liaison support as required.
• Retrieve all necessary information for further investigations.
• Basic knowledge regarding SCCM and Active Directory.
• Perform on call support 24/7

Benefits:

• Dynamic and interesting work environment, permanently updated to the IT business evolutions
• Attractive salary packaging
• Career path support and access to related training
• Private health care and other employee benefits